Chargeback £3,662.45 on a £69.99 Order – How is This Possible?
Hi everyone,
I just got a chargeback for £3,662.45 on an order where the item was sold for only £69.99.
Item Price: £69.99
Chargeback Amount: £3,662.45
The item was delivered with no issues, and there were no refund or return requests before this chargeback. I’ve contacted Amazon, but this seems like a huge error.
Has anyone experienced something like this before? How did you resolve it?
Thanks,
Ewa
Chargeback £3,662.45 on a £69.99 Order – How is This Possible?
Hi everyone,
I just got a chargeback for £3,662.45 on an order where the item was sold for only £69.99.
Item Price: £69.99
Chargeback Amount: £3,662.45
The item was delivered with no issues, and there were no refund or return requests before this chargeback. I’ve contacted Amazon, but this seems like a huge error.
Has anyone experienced something like this before? How did you resolve it?
Thanks,
Ewa
18 replies
Seller_d8YGbIjNqwFxn
Whilst not the same level I have had a chargeback which was significantly higher than the order amount.
Seller support was terrible and couldn't/wouldn't give any more information. I defended the chargeback giving the information they requested and I was told I was not liable for the chargeback.
My best advice is to defend the chargeback in the first instance. If you have tracking to show the item was delivered that is really good as a defence. All chargebacks I had on Amazon, once defended, I have not been liable for.
It maybe that the customer spent that amount in total and your order was one of those orders. In the unlikely instance Amazon took more than the value of the goods I think you could easily win if you took legal action against them.
Seller_ZhCQ2NQuPgtTc
Now, because of this massive chargeback, I can’t withdraw any funds from my account. This is seriously affecting my business.
Seller_40ozsHlGqPuEL
Contact Amazon Seller Support: You've already done this, which is great. Make sure to provide all relevant details, including the order number, tracking information, and any communication with the buyer.
Defend the Chargeback: Gather all evidence that supports your case, such as proof of delivery, order details, and any correspondence with the buyer. Submit this information to Amazon Seller Support to dispute the chargeback.
Check for Errors: Verify if there might be a clerical error or a mix-up with another order. Sometimes, chargebacks can be mistakenly applied to the wrong transaction.
Monitor Your Account: Keep an eye on your Amazon Seller Central account for any updates or additional information requests from Amazon.
Seek other Advice: If the issue persists and significantly impacts your business, consider seeking more advice to explore your options.
You can find more information on handling chargebacks on Amazon's Chargeback FAQ page.
Seller_w9VI3UyAR7oxH
I'm no expert - but I have heard that some credit card companies impose a big fee for investigation when a customer requests a chargeback .
Seller_d8WfbEccuaGMc
Jesus christ, i'm sorry to hear this. This sounds highly stressful.
Amazon really do make their own rules lately and it's becoming increasingly difficult for us sellers to exist on here.
Hope you get to the bottom of this asap.
Seller_GKF7oCFh10yE2
I'm sorry this has happened to you. I can't offer any help. But I just want to say that this is Amazon. The impossible is possible.
Seller_ZhCQ2NQuPgtTc
It sounds like an easy thing to defend. That £69.99 I don't really care at this point. The worst part is I do not have an access to £3,662.45 because of someones mistake.
''It can take up to 90 days for the issuing bank to determine the final outcome.'' Not cool.
Seller_voW9gFQs6cI1A
Hi,
I had this same issue, I sold a pc case for £70 to the customer I assume they brought it together with other pc parts for just under £3000, buyer was clearly a scammer and said it did not arrive but I got the whole 3000 with held from my funds (I had pictures of item held in their doorway with the number and house name visable, gps at their door and signature but amazon took their side). Amazon took 4 months to sort it out and about 50 hours of my time, they simply have no interest in helping. if I was you I would take them court for damages
Seller_IQo80d99W2DzP
Amazon have previously mentioned 'consequential damages' - could that apply?
Eg: Copy power adapter sold, but that blew up a Laptop, so you are paying for the laptop?
Seller_ZhCQ2NQuPgtTc
Hi everyone,
It’s been nearly two weeks since I reported this issue involving a £3,662.45 chargeback on a £69.99 order.
Since then, I’ve:
Emailed multiple Amazon teams including Seller Support, Payments, Legal, and the UK Managing Director’s office
Sent several follow-ups requesting a final response so I can take this to the UK Financial Ombudsman
Received no support, no resolution, and no explanation
This situation is still unresolved, and I just want a clear answer and my money back. The frozen funds have now disrupted my business operations — I’ve had to delay restocking one of my best-selling brands due to this, which is affecting both cash flow and customer satisfaction.
If any Amazon forum moderators are reviewing this, I would really appreciate if it can be escalated internally.
If any sellers have dealt with something similar or successfully resolved a chargeback like this, I’d welcome any advice.
Thanks again to everyone who’s offered support so far.
