Listing falsely identified as biocide, requesting intervention from mods
Our listing has been falsely identified as a biocide, despite being exempt from this category under HSE’s rules. We have provided evidence of this but keep getting demands to provide an authorisation number, it’s evident that our appeal is not actually being read despite being very short since the matter is so simple.
Case number: 11313628942
@Sarah_Amzn @Julia_Amzn @Ezra_Amazon @Roberto_Amazon @Angie_Amazon @Spencer_Amazon
Listing falsely identified as biocide, requesting intervention from mods
Our listing has been falsely identified as a biocide, despite being exempt from this category under HSE’s rules. We have provided evidence of this but keep getting demands to provide an authorisation number, it’s evident that our appeal is not actually being read despite being very short since the matter is so simple.
Case number: 11313628942
@Sarah_Amzn @Julia_Amzn @Ezra_Amazon @Roberto_Amazon @Angie_Amazon @Spencer_Amazon
1 reply
Seller_UVsK2NkF9Oys0
Can a mod let us know if they can advocate for us on this? This is such a simple case, if someone who could exercise the slightest discretion could take a look, our listing would be reactivated in a heartbeat. As it is, the loop is currently:
'This product is a biocide. Please provide us an authorisation number to prove your biocide is registered.'
'This product is not regulated as a biocide, here is the HSE page confirming this.'
'We have received your appeal but cannot reinstate your listing at this time. This is because:
This product is a biocide. Please provide us an authorisation number to prove your biocide is registered.'
We thought Amazon was actually doing something about this opaqueness given all the seller polls we've seen on the dashboard asking things like 'Do you feel your listings on Amazon are safe from being arbitrarily deactivated?' and 'Do you find Seller Support helpful?'
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