Another Day, Another Failure By Seller Support
'Feedback Manager AI is the only way to remove a review.' Common sense is apparently not it's strong suit.
Customer falsely claimed item was undelivered and left a one star review. I submitted a case, with the tracking number I provided in the shipping confirmation, with evidence of a) the item being en-route, and b) delivered and signed for (I have spoken to 7 different people within a 5 day period).
I just struggle to see how Amazon is refusing to remove a clearly incorrect review, which can be evidenced against, and claim to be supporting sellers. Moreover, when I asked to speak to a manager in order to file a complaint about the process, the support member refused to escalate, and then refused to reply to me, which prompted the chat to end.
Anyone have experience or care to explain from Amazon?
Another Day, Another Failure By Seller Support
'Feedback Manager AI is the only way to remove a review.' Common sense is apparently not it's strong suit.
Customer falsely claimed item was undelivered and left a one star review. I submitted a case, with the tracking number I provided in the shipping confirmation, with evidence of a) the item being en-route, and b) delivered and signed for (I have spoken to 7 different people within a 5 day period).
I just struggle to see how Amazon is refusing to remove a clearly incorrect review, which can be evidenced against, and claim to be supporting sellers. Moreover, when I asked to speak to a manager in order to file a complaint about the process, the support member refused to escalate, and then refused to reply to me, which prompted the chat to end.
Anyone have experience or care to explain from Amazon?
