Inventory wrongfully sent by FBA team to Europe, lost, found, disposed.
The FBA ghost from the past is still haunting me.
One of my units was lost. I could not create removal order as it refused to show on the system. Seller support did what they are best at, as usual waving a dismissive hand and shutting down cases.
It was found in Germany day before. (I never sent or sold in Germany, so this is a clear case of wrongfully routing my unit to Germany)
Yesterday they just disposed it.
It was a sellable unit.
They even had the nerve to write to me claiming that I requested disposal.
Needless to add, they have also promptly set a disposal fee against my account.
Now I guarantee what will happen. Seller support, me and UK management will go round and round in a merry-go-round for a few weeks, with callous seller support shutting down case posting some script they would blindly copy and paste, eager to clock up numbers. And me like a dog chasing the bone. UK seller escalations would be in deep slumber because their role on amazon requires them to do nothing, in my experience. Well I have had experience of seller escalations calling me on phone, threatening me to remove negative feedback, so i suppose they wake up from their slumber to abuse sellers but not to investigate why they received a negative feedback to begin with.
Then after all this merry-go-round, I would have reached my wits end and eventually I will write to our respected CEO sat at their headquarters who would solve the case and offer me my full reimbursement.
I shall update it here, just to demonstrate how right I am.
You would also see a time-line of events of this drama.
As of now, I have opened a case, today. 11177226342 the 5th June 2025 and asked for a full refund. I have forgotten to claw back my disposal fee, which I would soon, afterall I will be in the merry-go-round for the next few weeks.
Inventory wrongfully sent by FBA team to Europe, lost, found, disposed.
The FBA ghost from the past is still haunting me.
One of my units was lost. I could not create removal order as it refused to show on the system. Seller support did what they are best at, as usual waving a dismissive hand and shutting down cases.
It was found in Germany day before. (I never sent or sold in Germany, so this is a clear case of wrongfully routing my unit to Germany)
Yesterday they just disposed it.
It was a sellable unit.
They even had the nerve to write to me claiming that I requested disposal.
Needless to add, they have also promptly set a disposal fee against my account.
Now I guarantee what will happen. Seller support, me and UK management will go round and round in a merry-go-round for a few weeks, with callous seller support shutting down case posting some script they would blindly copy and paste, eager to clock up numbers. And me like a dog chasing the bone. UK seller escalations would be in deep slumber because their role on amazon requires them to do nothing, in my experience. Well I have had experience of seller escalations calling me on phone, threatening me to remove negative feedback, so i suppose they wake up from their slumber to abuse sellers but not to investigate why they received a negative feedback to begin with.
Then after all this merry-go-round, I would have reached my wits end and eventually I will write to our respected CEO sat at their headquarters who would solve the case and offer me my full reimbursement.
I shall update it here, just to demonstrate how right I am.
You would also see a time-line of events of this drama.
As of now, I have opened a case, today. 11177226342 the 5th June 2025 and asked for a full refund. I have forgotten to claw back my disposal fee, which I would soon, afterall I will be in the merry-go-round for the next few weeks.
2 replies
Seller_7pTs15IYXmTOB
Exactly as I predicted, seller support are repeating recklessly, like a stuck record. Solution from them, as I can safely predict nowhere in the horizon.
Seller_7pTs15IYXmTOB
Actually I found the solution myself by doing reconciliation and noting that everything I said was accurate but it was reimbursed when I had started a 3 month case over loss (which Ajassy's team resolved). But it didn't stop me reporting the case to Ajassy's team. This is what I do on all my cases. Continuously demonstrate how we grieve over cases.
Now, even seller escalations have a feedback link, as a result of constant reporting of unresolved cases.
Now I need to make sure that disposal fee and vat has been reimbursed, after another month of merry-go-round..
