Replacement order
I need to send a customer a replacement order, do i do this through Amazon, as i use FBA for all deliveries, or do i send this out myself? I cant find where in seller central it will let me do this.
Many thanks
Replacement order
I need to send a customer a replacement order, do i do this through Amazon, as i use FBA for all deliveries, or do i send this out myself? I cant find where in seller central it will let me do this.
Many thanks
5 replies
Seller_RlZVPg3d6ZUGP
If you use FBA, Amazon should be sending the replacement out for you and handling all the customer service
Seller_ZVAz3d5lZuGid
Can I ask, why are you sending a replacement ? Depending on the reason for offering a replacement, it is often better to ask the customer to re-order and give a refund.
If they are stating INR then there's a few things to check first before just sending a replacement. If faulty then tell them to open a return request, and get the item back. Other tactics too !
