Can anyone tell what this buyer means?
Does the buyer want refund w/o return? Also no image of damaged pen set is provided.
---------------
Hi.
This pen arrived damaged. Luckily I was able to find another just like it at st*ples near me. I am not interested in waiting for another to be shipped. Please refund. I can return the broken item if need be.
Can anyone tell what this buyer means?
Does the buyer want refund w/o return? Also no image of damaged pen set is provided.
---------------
Hi.
This pen arrived damaged. Luckily I was able to find another just like it at st*ples near me. I am not interested in waiting for another to be shipped. Please refund. I can return the broken item if need be.
4 replies
Seller_3RoLAuCqvb4QW
The pen set was delivered just today. It is not just a pen, it is a bundle of pen and refills.
Seller_nRFmxiQg4EGrw
Just politely tell them to open a return request with Amazon, and you will gladly refund their purchase price when you receive the return.
No need to get involved in any drama, just the facts. Once you tell them to return, the ball is in their court; do not initiate any further contact. And if it's returned, issue the refund; but not before.
Jameson_Amazon
Hi @Seller_3RoLAuCqvb4QW,
Thank you for reaching out about this!
I wanted to check in here to see if there have been any updates on this order?
If you need further assistance with this, please let me know!
I hope you have a great weekend,
Jameson
