FC Transfer lost
Hello Amazon,
I face many problems regarding amazon FBA. I sent product in amazon warehouse.
Shipment#1 ; I sent 12 units in 2 boxes (6 per box) out of which 6 units received and 6 units still in receiving. Amazon said not delivered but UPS said delivered. I open case but amazon said investigate after 1 month.
Shipment#2 ; I sent 24 units in out of which 3 units not in FC Transfer. I don't know where units are gone. 2 weeks ago
same many others 3 shipments.
Amazon increase investigate date day by day.
What I Do
Thanks,
@Topher_Amazon
FC Transfer lost
Hello Amazon,
I face many problems regarding amazon FBA. I sent product in amazon warehouse.
Shipment#1 ; I sent 12 units in 2 boxes (6 per box) out of which 6 units received and 6 units still in receiving. Amazon said not delivered but UPS said delivered. I open case but amazon said investigate after 1 month.
Shipment#2 ; I sent 24 units in out of which 3 units not in FC Transfer. I don't know where units are gone. 2 weeks ago
same many others 3 shipments.
Amazon increase investigate date day by day.
What I Do
Thanks,
@Topher_Amazon
1 reply
KJ_Amazon
Hello @Seller_D2hJEZsEzPgJG.
This page explains how to use the Shipment Reconciliation tool, which can be found in your shipping workflow:
You can also watch this Seller University video which explains the process.
Seller University: Submit a reconciliation request for an FBA shipment
You may experience longer than usual shipment delivery times due to higher volume of shipments. These higher volumes can also lead to delays in when your shipment is eligible for investigation.
KJ_Amazon
