Product images Not Uploading When Creating New Product
When I try to upload images for my new product listing, some images upload fine while others I get an error saying file type not supported. All the images are the same type, JPG, and are under the size limit. Does anyone have any suggestions on how to upload the images successfully? (I am using a MacBook to do this)
Product images Not Uploading When Creating New Product
When I try to upload images for my new product listing, some images upload fine while others I get an error saying file type not supported. All the images are the same type, JPG, and are under the size limit. Does anyone have any suggestions on how to upload the images successfully? (I am using a MacBook to do this)
2 replies
Seller_Vx8KyiEOW1rcH
I make all images for the product listings (own brand) 2000 x 2000 pixels. I upload as Jpg and only upload 6 images per listing. From an Imac, using microsoft edge as the browser. Safari can be problematic at times. Hope this helps.
Sakura_Amazon_
Hello @Seller_jpmYOWMGAT77c,
This is Sakura from Amazon. Welcome to the Seller Forums.
Did you contact Seller Support to check on this issue?
You can create a case by clicking the Help button in the top-right corner.
Also, did you try to use another browser as @Seller_Vx8KyiEOW1rcH
suggested ?
Regards,
Sakura
