Request for Clarification and Appeal Regarding a Rejected Video
I am reaching out regarding a video I attempted to upload to Seller Central, which was rejected without a clear explanation for the specific policy violation.
As recommended by Seller Partner Support, I am reaching out to your team to request clarification on which parts of the video may violate Amazon’s Community Guidelines or Content Guidelines.
- **Video ID - 039824a111bd4aea9c9fc12f3b81661d
The video is currently not visible on the product page, as it has been rejected. I would greatly appreciate your assistance in identifying the reason for the rejection, and whether I can appeal or modify the video to comply with your policies.
Thank you in advance for your support and guidance.
Request for Clarification and Appeal Regarding a Rejected Video
I am reaching out regarding a video I attempted to upload to Seller Central, which was rejected without a clear explanation for the specific policy violation.
As recommended by Seller Partner Support, I am reaching out to your team to request clarification on which parts of the video may violate Amazon’s Community Guidelines or Content Guidelines.
- **Video ID - 039824a111bd4aea9c9fc12f3b81661d
The video is currently not visible on the product page, as it has been rejected. I would greatly appreciate your assistance in identifying the reason for the rejection, and whether I can appeal or modify the video to comply with your policies.
Thank you in advance for your support and guidance.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_4yLJTXuQphQDZ,
I understand you're looking to find out why your video was rejected. Here's how you can check the specific reason:
Head over to the Upload and manage videos page (link), search for your video ID (039824a111bd4aea9c9fc12f3b81661d), and click "Manage". The rejection reason should appear right at the top of the screen.
Once you know the specific reason, you'll need to create a new video that addresses the issue. According to the help page (link, see "How do I update my video after it has been rejected?"), editing existing videos isn't possible - you'll need to upload a fresh one.
For your new video, here are the key requirements from Amazon's guidelines (link):
Your video should be descriptive and focused on the product, run between 1-12 minutes, and have good lighting and clear audio. Also, make sure you have permission for any music, images, or branded items that appear in the video.
Best regards, Michael
Glenn_Amazon
Hi there @Seller_4yLJTXuQphQDZ,
I'm sorry you have had issues with your video being rejected. If you are still having issues with this video I would recommend you provide your most recent Seller Support Case on this issue here. I will then investigate and see what options exist. Thank you for your understanding.
-Glenn
