Hello fellow sellers and Amazon support,

I’m facing a serious technical issue that has completely blocked our ability to sell on Amazon, and I’m hoping for some guidance or resolution from the community or support team here.

We are operating under two separate legal entities:

1. Amtex Safety Systems (Partnership Firm)

o GST: 07AAVFA2452K1Z4

o This seller account was created in 2020 but never used for any sales. It is now deactivated.

2. Amtex Safety Systems Pvt. Ltd.

o GST: 07AAXCA7331G1ZD

o We created this account in 2025 and want to sell using this one only.

Here's the issue:

• Amazon is not allowing us to activate the Pvt Ltd account, saying the old Partnership firm account must be reactivated first.

• But when we try to reactivate the old account, we get an error: "Duplicate Tax Details Found", likely because the Pvt Ltd account already exists.

• Now we are completely stuck. Neither account can be activated because of each other.

Additional Problems:

• There is no option being provided to upload GST, PAN, and Aadhar documents — the system just throws an error and blocks the process.

• We’ve submitted multiple cases (latest Case ID: 11269709132) and have already shared documents and an affidavit proving both businesses are separate entities.

• Support teams keep forwarding the case or giving generic replies, but no one is providing an actual resolution or technical fix.

________________________________________

What we need:

• Either a way to manually remove the conflict between the two accounts (unlink tax data),

• Or allow us to proceed only with the Pvt Ltd account, since it’s the only one we want to use for selling.

It’s been over 3 months, and this has caused major delays in launching our operations on Amazon. We’re a genuine MSME seller trying to comply with all policies.

Any help from the community or direct intervention from Amazon support would be greatly appreciated.

Thanks,

Tushar Bhattacharya

Amtex Safety Systems Pvt. Ltd.