Dear Amazon Seller Community and Moderation Team,

I am writing with desperation and urgency. Amazon currently owes me over €27,000 in VAT refunds, which were incorrectly charged to my account since August 1, 2024. I have been trying to resolve this for nearly a full year across multiple case threads—yet I remain stuck in an endless loop of delays, canned responses, and “internal escalations.”

What makes this even more distressing is that I am terminally ill. I am trying to close my business and spend what time I have left with my family in peace, but I cannot rest until this is resolved. The emotional toll of this financial injustice—on top of my health situation—is overwhelming.

Key Facts

Amazon owes me over €27,000 in VAT refunds across all EU marketplaces

My business is registered in Jersey, Channel Islands – which, by Amazon’s own policy, is not subject to VAT on seller fees

VAT has continued to be charged monthly, even after full documentation and multiple confirmations from Amazon that this is an internal issue

Despite my health condition, repeated emails, and full cooperation, I have received no timeline, no ownership, and no refund

Amazon’s Own Policy Proves I Should Not Be Charged VAT

As of August 1, 2024, Amazon updated its billing structure:

“If your company is not established in the UK, Germany, France, Italy, Spain, Netherlands, Poland, Belgium or Sweden, you will be invoiced by the AEU head office in Luxembourg, and there will be no change to how VAT is applied on Amazon fees.”

We are based in Jersey, a territory outside the listed countries. According to this, our seller account should not have been charged VAT at all. Yet we’ve been charged thousands per month for nearly a year.

Case History

Case #10475219092 – Opened 1 Nov 2024

Submitted full documentation (TIN, GST certificate, Jersey registration)

Amazon acknowledged Jersey exemption but took no action

Case #11111108662 – Opened 15 May 2025 (on Amazon’s instruction)

Still marked “Work in Progress” as of today

No timeline, no resolution, no refund issued

Also previously referenced:

Case #10394070152 and Case #10099070382

I Cannot Move On Until This Is Resolved

I am trying to shut down this business cleanly. I am unable to do so while Amazon continues to hold over €27,000 that was never owed in the first place. These are funds I need to clear my financial obligations, support my family, and have peace of mind.

My Request to Amazon

Immediately process the VAT refund (over €27,000) dating back to August 2024

Stop charging VAT going forward on all marketplaces

Assign one responsible contact who can take this through to completion with compassion and clarity

To the Community

If any sellers—especially those in Jersey or other non-EU countries—have faced similar VAT issues, please reply or share how you escalated. I have followed every procedure, provided every document, and waited long enough.

This is no longer a technical issue. It’s a human issue. One that must be resolved before it causes more distress than it already has.

Thank you for reading, and for any help in getting this case the attention it critically deserves. If anyone is able to tag in any forum mods who are active in this community, it would be very much appreciated.