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Seller_lRffXYNhkxPO3

Negative Feedback for Replacement Order

Hello,

This is regarding the below negative feedback:

05/18/2024

Order ID: 113-3725188-2973001

“I still have not received my refund and it is now on day 3. I can update my review after my refund is issued, but this has been a challenge”

Reference

Case ID: 15297317811

Case ID: 16828717211

The customer requested the replacement Order ID: 113-3725188-2973001 to be cancelled on May 15th and it was cancelled as requested. The customer left us a negative feedback on May 18th that they did not receive their refund, but since the order is a replacement it had no charge to begin with.

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5 replies
Manage Buyer Experience
Tags:Negative reviews
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Seller_lRffXYNhkxPO3

Negative Feedback for Replacement Order

Hello,

This is regarding the below negative feedback:

05/18/2024

Order ID: 113-3725188-2973001

“I still have not received my refund and it is now on day 3. I can update my review after my refund is issued, but this has been a challenge”

Reference

Case ID: 15297317811

Case ID: 16828717211

The customer requested the replacement Order ID: 113-3725188-2973001 to be cancelled on May 15th and it was cancelled as requested. The customer left us a negative feedback on May 18th that they did not receive their refund, but since the order is a replacement it had no charge to begin with.

Manage Buyer Experience
Tags:Negative reviews
00
47 views
5 replies
Reply
5 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_lRffXYNhkxPO3’s post

Sounds like they were requesting a refund for the original order, not the replacement.

11
user profile
Danny_Amazon
In reply to: Seller_lRffXYNhkxPO3’s post

Hello @Seller_lRffXYNhkxPO3- and thanks for posting.

As I review the original and replacement order in question here, I do not see that any feedback comment was left from this customer. In any case, this page informing on situations where Amazon can remove or strikethrough seller feedback comments does confirm that "Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days."

Hopefully this situation was previously resolved, and the customer removed their seller feedback comment. If you are instead referring to a product review, please see the instructions on this page for the methods to report a review.

Thanks,

Danny

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user profile
Seller_lRffXYNhkxPO3

Negative Feedback for Replacement Order

Hello,

This is regarding the below negative feedback:

05/18/2024

Order ID: 113-3725188-2973001

“I still have not received my refund and it is now on day 3. I can update my review after my refund is issued, but this has been a challenge”

Reference

Case ID: 15297317811

Case ID: 16828717211

The customer requested the replacement Order ID: 113-3725188-2973001 to be cancelled on May 15th and it was cancelled as requested. The customer left us a negative feedback on May 18th that they did not receive their refund, but since the order is a replacement it had no charge to begin with.

47 views
5 replies
Manage Buyer Experience
Tags:Negative reviews
00
Reply
user profile
Seller_lRffXYNhkxPO3

Negative Feedback for Replacement Order

Hello,

This is regarding the below negative feedback:

05/18/2024

Order ID: 113-3725188-2973001

“I still have not received my refund and it is now on day 3. I can update my review after my refund is issued, but this has been a challenge”

Reference

Case ID: 15297317811

Case ID: 16828717211

The customer requested the replacement Order ID: 113-3725188-2973001 to be cancelled on May 15th and it was cancelled as requested. The customer left us a negative feedback on May 18th that they did not receive their refund, but since the order is a replacement it had no charge to begin with.

Manage Buyer Experience
Tags:Negative reviews
00
47 views
5 replies
Reply
user profile

Negative Feedback for Replacement Order

by Seller_lRffXYNhkxPO3

Hello,

This is regarding the below negative feedback:

05/18/2024

Order ID: 113-3725188-2973001

“I still have not received my refund and it is now on day 3. I can update my review after my refund is issued, but this has been a challenge”

Reference

Case ID: 15297317811

Case ID: 16828717211

The customer requested the replacement Order ID: 113-3725188-2973001 to be cancelled on May 15th and it was cancelled as requested. The customer left us a negative feedback on May 18th that they did not receive their refund, but since the order is a replacement it had no charge to begin with.

Manage Buyer Experience
Tags:Negative reviews
00
47 views
5 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_lRffXYNhkxPO3’s post

Sounds like they were requesting a refund for the original order, not the replacement.

11
user profile
Danny_Amazon
In reply to: Seller_lRffXYNhkxPO3’s post

Hello @Seller_lRffXYNhkxPO3- and thanks for posting.

As I review the original and replacement order in question here, I do not see that any feedback comment was left from this customer. In any case, this page informing on situations where Amazon can remove or strikethrough seller feedback comments does confirm that "Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days."

Hopefully this situation was previously resolved, and the customer removed their seller feedback comment. If you are instead referring to a product review, please see the instructions on this page for the methods to report a review.

Thanks,

Danny

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user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_lRffXYNhkxPO3’s post

Sounds like they were requesting a refund for the original order, not the replacement.

11
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_lRffXYNhkxPO3’s post

Sounds like they were requesting a refund for the original order, not the replacement.

11
Reply
user profile
Danny_Amazon
In reply to: Seller_lRffXYNhkxPO3’s post

Hello @Seller_lRffXYNhkxPO3- and thanks for posting.

As I review the original and replacement order in question here, I do not see that any feedback comment was left from this customer. In any case, this page informing on situations where Amazon can remove or strikethrough seller feedback comments does confirm that "Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days."

Hopefully this situation was previously resolved, and the customer removed their seller feedback comment. If you are instead referring to a product review, please see the instructions on this page for the methods to report a review.

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Seller_lRffXYNhkxPO3’s post

Hello @Seller_lRffXYNhkxPO3- and thanks for posting.

As I review the original and replacement order in question here, I do not see that any feedback comment was left from this customer. In any case, this page informing on situations where Amazon can remove or strikethrough seller feedback comments does confirm that "Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days."

Hopefully this situation was previously resolved, and the customer removed their seller feedback comment. If you are instead referring to a product review, please see the instructions on this page for the methods to report a review.

Thanks,

Danny

00
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