Return is with courier but hasn't arrived
Amazon auto authorised a return, tracking shows it's stuck with the courier for several weeks now.
Will I have to refund the customer in full?
How does amazon see this situation?
Return is with courier but hasn't arrived
Amazon auto authorised a return, tracking shows it's stuck with the courier for several weeks now.
Will I have to refund the customer in full?
How does amazon see this situation?
7 replies
Seller_zDUw7ekrB6OEy
Was it an Amazon prepaid returns label that was used for the return? If so Amazon will tell you to claim from the courier and the courier will tell you to contact Amazon as it is their account.
If the customer has arranged and paid for the return label then in theory it would be up to the customer to claim from the courier. However, if the customer opens an A-Z claim then Amazon would more than likely refund the customer. You can then appeal stating that the customer hasn't returned the item and the refund should be reversed.
If you organised and paid for the return label then you would need to refund the customer and claim from your courier.
Seller_ZJhFeE3tNKzfh
indeed do check the manage returns tracking info.
For example if it’s Royal Mail and states “Package left the courier facility” all this actually means is the label has been generated.
