We found potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes.
Hi,
I am trying to add a second ASIN as a color variation to my main ASIN. After using the "Add Variation" option in the Edit page on the first ASIN and entering the required information, I receive the following error message:
*"We found a potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes."*
When I click the **Edit** link, I then receive this error:
*"An error occurred when we tried to process your request. We apologize for the inconvenience.
Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time."*
Support previously advised me to clear my cache and cookies or try using Firefox, but the issue persists.
The case ID for this issue is "17322539611". I would appreciate any further assistance in resolving this.
Thank you.
We found potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes.
Hi,
I am trying to add a second ASIN as a color variation to my main ASIN. After using the "Add Variation" option in the Edit page on the first ASIN and entering the required information, I receive the following error message:
*"We found a potential issue in this variation. Please click Edit to fix errors and refresh this page to see changes."*
When I click the **Edit** link, I then receive this error:
*"An error occurred when we tried to process your request. We apologize for the inconvenience.
Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time."*
Support previously advised me to clear my cache and cookies or try using Firefox, but the issue persists.
The case ID for this issue is "17322539611". I would appreciate any further assistance in resolving this.
Thank you.
4 replies
Seller_4AmuuM2cAZgOX
After reaching out to support again and being transferred between three different specialists, they ultimately advised me to try again in a few hours. However, I don’t believe this will actually resolve the issue. Has anyone else experienced this, or found a solution?
Seller_trDJii4usWaq4
Did you get this resolved? I have the same problem.
Glenn_Amazon
Hi there @Seller_4AmuuM2cAZgOX,
It sounds like the issues has already been resolved. In some instances you may need to clear your cache and cookies to ensure that Seller Central can process your submissions without issue. If you are still having issues with these specific errors occurring please let me know here. Thank you for your understanding.
-Glenn
