Set up account holiday settings over the summer
If you’re taking time off over the summer, or plan to work on public holidays, we recommend these steps to protect your Fulfilled by Merchant order performance metrics.
Set up holiday mode
Set your account to holiday mode in Shop status and holiday settings to avoid missing orders that could affect your performance. This setting temporarily removes your Fulfilled by Merchant listings on product detail pages and in search results.
For more information, go to Listing status for holidays and other absences.
Manage your holiday settings
If you plan to send Fulfilled by Merchant orders on public holidays, go to Settings > Shipping settings > Holidays to change public holidays to “operating days”.
For more information, including how to revert operating days to holidays, go to Manage holiday settings.
Need help?
Contact Account Health Support, a dedicated support channel for professional sellers who have questions about their account health. Go to your Account Health page and click Contact us.
For more information, go to Account Health Support FAQ.
Set up account holiday settings over the summer
If you’re taking time off over the summer, or plan to work on public holidays, we recommend these steps to protect your Fulfilled by Merchant order performance metrics.
Set up holiday mode
Set your account to holiday mode in Shop status and holiday settings to avoid missing orders that could affect your performance. This setting temporarily removes your Fulfilled by Merchant listings on product detail pages and in search results.
For more information, go to Listing status for holidays and other absences.
Manage your holiday settings
If you plan to send Fulfilled by Merchant orders on public holidays, go to Settings > Shipping settings > Holidays to change public holidays to “operating days”.
For more information, including how to revert operating days to holidays, go to Manage holiday settings.
Need help?
Contact Account Health Support, a dedicated support channel for professional sellers who have questions about their account health. Go to your Account Health page and click Contact us.
For more information, go to Account Health Support FAQ.
2 replies
Seller_d8YGbIjNqwFxn
One thing that would help with holiday settings is to have the option to be able to cancel pending orders.
I am on holiday soon and I know it is likely I will have pending orders on my account when I turn on holiday mode. These may well come through when I am on holiday.
There is then no easy way to handle these orders. Cancelling them can cause the cancellation rate to go high as I have no other orders coming in or to leave them and ship them when I get back then I risk my Late Despatch going high.
