Error 5995 when tryng to edit Inactive Listings in order to make them active.
Hi All, We are ungated and authorised to sell a particular brand name, Some of our listings are currently inactive and require editing in order to make them active again, however when trying to edit the listings we get the error "You may not change the brand name on this ASIN. Use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Selling Partner Support and mention error code 5995"
We are not trying to change the Brand name or any other detail on the listings, simply trying to make the listing active.
Case ID 9477881942
Error 5995 when tryng to edit Inactive Listings in order to make them active.
Hi All, We are ungated and authorised to sell a particular brand name, Some of our listings are currently inactive and require editing in order to make them active again, however when trying to edit the listings we get the error "You may not change the brand name on this ASIN. Use the brand name currently shown on the ASIN detail page. If you believe you are using the correct brand name, contact Selling Partner Support and mention error code 5995"
We are not trying to change the Brand name or any other detail on the listings, simply trying to make the listing active.
Case ID 9477881942
3 replies
Seller_hOZNPw7G8FIjl
If you have raised a case and mentioned the error code as Amazon told you to, then you just have to wait.
Winston_Amazon
Hello @Seller_i5hdUjHrbBlf4,
It's been some time but I'm just popping by to see if you got this resolved or not.
How did it go in the end?
Seller_uloaGJseJOmTn
I have had the exact same thing for months unable to get passed the stupid 5995 warning on a product I have been selling for four years, ran out of stock, made inactive, bought stock five months ago and not allowed to relist it. not changed anything, cannot relist and no answars from Amazon or anyone
