FBA RETURN CUSTOMER DAMAGED

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Seller_kpo6r1oFz6j2L

FBA RETURN CUSTOMER DAMAGED

I have sent my inventory to Amazon FBA. I have received an order and it was delivered by Amazon. After some time app 20 days after I received the return request, amazon refunded that amount to the customer and deducted it from Amazon's account.

After some Amazon mentioned the disposition of that returned order " Customer Damaged". I have asked for reimbursement for this, Amazon reply I'm not eligible for reimbursement because the product is "customer-damaged".

is it ethically right for a seller to bear the loss of a damaged product by a customer? Does it meet Amazon return policy (restocking fees), where mentioned customer is not eligible for 100% refund on use or damaged product.

Why a seller bear the loss of damaged product that was broken and used by customer. what about for restocking fees policy of amazon.

Seriously I am very disappointed and this type of action discourages every seller who has sent their inventory to Amazon FBA.

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4 replies
Tags:FBA, Fulfilment, Fulfilment Centre, Warehouse
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4 replies
user profile
KJ_Amazon

Hello @Seller_kpo6r1oFz6j2L

Thanks for sharing that information with the forums. I understand that it is frustrating for products to be damaged. I am including our help page below covering potential reimbursements for damaged products, and the circumstances when such items may be eligible for reimbursement.

FBA inventory reimbursement policy: Customer return claims

06
user profile
Seller_ehOGuIhtEvvbz

It's Terrible. Amazon needs to fix its return process. They are hurting small businesses.

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