Buyer Messages Error
7/17/24 12:15AM EST
The widget on my Seller Central for Buyer Messages shows an exclamation mark in a red circle followed by the word "ERROR"
Anyone else experiencing this?
I need to get into buyer messages to look at a previous conversation, but can't.
Any suggestions?
Buyer Messages Error
7/17/24 12:15AM EST
The widget on my Seller Central for Buyer Messages shows an exclamation mark in a red circle followed by the word "ERROR"
Anyone else experiencing this?
I need to get into buyer messages to look at a previous conversation, but can't.
Any suggestions?
13 replies
Seller_nchq784XlVSwu
You can click on the envelope icon on the upper right corner of SC to get to Messages
Seller_koxPArLWjZx2A
same for me. I also have error messages under advertisements sales
Seller_D7mNsI9QDpUdP
Same here. Very distressing, no explanation
Seller_PAWkIGOkhNtiX
Same thing just happened to me. I was able to get to messages from the envelope icon in the top right corner of the homepage. My last message showed up as being sent on 26 June, no idea why this is happening.
Seller_vJZBcP94vO1kz
I have it to, I clicked on the envelope box on the right corner but I have no new messages, must be a glitch.
Danny_Amazon
Hello @Seller_Uuh1lu5sKdtdI, @Seller_pWdOROoRVBwWh, @Seller_koxPArLWjZx2A, @Seller_D7mNsI9QDpUdP, @Seller_PAWkIGOkhNtiX, & @Seller_vJZBcP94vO1kz - thank you for reporting on this issue here on the forums.
Apologies for tagging everyone in this comment, but wanted to ensure the guidance from @Seller_nchq784XlVSwuwas received around using the 'envelope' icon in the top right of Seller Central to quickly access Buyer/Seller Messaging.
If this issue is still being witnessed, please also respond to this comment with any case IDs used to report and work on the issue with our support teams so I can take a look along with you!
Thanks in advance,
Danny
Seller_4HsL3GZbyDLea
Amazon:
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