Unable to receive OTP via phone.
Hi everyone,
I haven’t been able to login as I was unable to receive the OPT from Amazon on my phone. I went through the two step account recovery and got an email from Amazon saying that the two step verification was turn off. But when I tried to log in, the problem still existed.
When I called the customer service, they claimed that my account wasn’t linked to any phone number, only to an email. How could this happen? I received OPt on my cell phone last month.
I sent tons of emails and opened several cases, but they still haven’t fixed the problem. What should I do now?
Thank you.
Unable to receive OTP via phone.
Hi everyone,
I haven’t been able to login as I was unable to receive the OPT from Amazon on my phone. I went through the two step account recovery and got an email from Amazon saying that the two step verification was turn off. But when I tried to log in, the problem still existed.
When I called the customer service, they claimed that my account wasn’t linked to any phone number, only to an email. How could this happen? I received OPt on my cell phone last month.
I sent tons of emails and opened several cases, but they still haven’t fixed the problem. What should I do now?
Thank you.
2 replies
Levi_Dylan_Amazon
Hello @Seller_ItXJMbJLTRla4,
Thank you for reaching out on the forums.
I see that you are experiencing issues with logging into your account and receiving an OTP to your phone.
So that I can assist you the best, can you please share the case ID's to the case logs you created about this? This way, I can take a look at the details and provide you the best guidance.
I am looking forward to your response and helping you with a resolution. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
