Removal order issue
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_PySdyFt3zizjN

Removal order issue

Hi,

I ned an expert opinion.

I created a removal order of 106 units on 20th December because Amazon restricted that ASIN and deleted it.

Removal id: 2412201PMQ

FNSKU: X0022NGJH

Case id :10755003912

So far I received only 75 units in 7 shipments and 71 received damaged.

I contacted several time with SS and provided all required details how they credited me £27 .

I submitted invoice my 1 unit cost is £4 however SS told me I had credited you according to Amazon lost and damage policy.

I need expert advise what I should do now?

31 views
1 reply
Account Setup
Tags:Policy
00
Reply
1 reply
user profile
JiAlex_Amazon
In reply to: Seller_PySdyFt3zizjN’s post

Hello @Seller_PySdyFt3zizjN

Following on your post. After having a look on case ending 3912 there is no extra path from our end. The reimbursement amount is determined in accordance with the FBA lost and damaged inventory reimbursement policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
Follow this discussion to be notified of new activity