No Response from Amazon Seller Support for months CASES 17099860631, 16867462771
I have been writing to Amazon for months about missing inventory, submitted my invoices and everything requested. Amazon keeps saying they're merging info with original case, then close the case without any updates!!
How do we get support as sellers?
No Response from Amazon Seller Support for months CASES 17099860631, 16867462771
I have been writing to Amazon for months about missing inventory, submitted my invoices and everything requested. Amazon keeps saying they're merging info with original case, then close the case without any updates!!
How do we get support as sellers?
1 reply
Christine_Amazon
Hello @Seller_z8LpAQ6cXxNS0
Christine here from Amazon Forums.
I was checking the case ID 16867462771 and the team in charge did provide you with a response on 1/22/2025 and the case ID 17099860631 was answered on 2/7/2025
Now, I also see that they did not continue with the investigation because the information provided were not valid.
Invoices normally include the following information
- The date of when the purchase was made
- The quantity of items purchased,
- Full name
- Address of invoice issuer
- Full name and address of purchaser.
If you are the manufacturer, please send a copy of the signed packing slip: the document issued by your store with the list of all the items included in the shipment.
The packing slip must include the packing list date, shipment or purchase order ID, product names of the missing items, quantity shipped, and manufacturer signature or stamp.
I would recommend you to confirm that the invoices contain all that information in order to request the investigation .
Christine.
