So I received a message from a customer that was very aggressive in its language of demanding a refund and that they would not return the item or provide any evidence. The whole thing felt odd so I did some digging in the forums and have found that other sellers have received similar messages with near exact same language as if they were being written from templates.

The top theory I have heard is that these are drop-shippers who are running a refund scam by selling your product and then demanding a refund so they can make the profit on the sale.

Since this is a first time for me, I initiated the refund just in case as protection while reporting the message to Amazon and also filing a buyers refund violation report. This was all last night. This morning I checked my account and found that the refund has gone through and Amazon emailed me to say they have finished their buyer violation investigation but can't give me any details. All they could say was that no further action was needed by me.

As a one off this whole thing isn't terrible, we're not talking about all the money in the world. But going forward does anyone have any tips if this kind of scam tries to get me again?

@KJ_Amazon@Joey_Amazondo you or any of the other mods have an experience with this situation and advice for us? That would be great, thanks!