How do delete a completely unfair 'Voice of the Customer' comment.
Tried seller support with this question but answer that came back was incomprehensible. So I'll try here:
A customer bought a book which I described as having no dustjacket. She received book and left a very poor on the Voice of the Seller. I pointed out that I had said twice in block capitals NO DUSTJACKET in the listing. She agreed with me that it was her oversight. So how do I get the 'very poor' off the Voice of the Customer@?
Simon_Amazon Ezra_Amazon Ange_Amazon
How do delete a completely unfair 'Voice of the Customer' comment.
Tried seller support with this question but answer that came back was incomprehensible. So I'll try here:
A customer bought a book which I described as having no dustjacket. She received book and left a very poor on the Voice of the Seller. I pointed out that I had said twice in block capitals NO DUSTJACKET in the listing. She agreed with me that it was her oversight. So how do I get the 'very poor' off the Voice of the Customer@?
Simon_Amazon Ezra_Amazon Ange_Amazon
2 replies
Ezra_Amazon
Hello @Seller_Wp51IQZBKpF1i,
I've spoken with the partner team about your concern, and they confirmed that the negative Voice of Customer feedback has been suppressed from the detail page.
Could you please verify this?
Best, Ezra
