Pan European EFN FBA Shipping Credits?
Hi I have a professional selling plan I have just started EFN.
Here is an example of one of my products for sale.
As you can see they customer is charged a 4,99 EUR shipping charge.
On my app on the profit calculator it says this is a shipping credit that I get paid.
Amazon said only individual sellers not on a professional plan get this shipping credit?
As Amazon is not paying me anything towards the shipping charge and not giving me this shipping credit I have been selling things at a loss.
Why is the customer charged delivery? I already pay an FBA fee and Amazon are keeping the shipping charge, that they charge the customer, is this right?
Strangely in Poland I do get paid the shipping charge, but in Italy, France, Spain customers are being charged delivery (which seemed to be preset by Amazon I didn’t set it) but I do not get paid any of the delivery charge?
Pan European EFN FBA Shipping Credits?
Hi I have a professional selling plan I have just started EFN.
Here is an example of one of my products for sale.
As you can see they customer is charged a 4,99 EUR shipping charge.
On my app on the profit calculator it says this is a shipping credit that I get paid.
Amazon said only individual sellers not on a professional plan get this shipping credit?
As Amazon is not paying me anything towards the shipping charge and not giving me this shipping credit I have been selling things at a loss.
Why is the customer charged delivery? I already pay an FBA fee and Amazon are keeping the shipping charge, that they charge the customer, is this right?
Strangely in Poland I do get paid the shipping charge, but in Italy, France, Spain customers are being charged delivery (which seemed to be preset by Amazon I didn’t set it) but I do not get paid any of the delivery charge?
Seller_tc3VxVXAlHXbN
Amazon finally came back to me. So you pay whatever fees and despite the Amazon App Profit Calculator showing you get paid the shipping credit you do not get this credit, so the Amazon Seller App Profit Calculator is not compatible with EFN.
You set the product price, Amazon sets a shipping charge. Amazon keeps the entire shipping charge and charges you fees on top, so they charge you a referal fee, closing fee and then they charge the customer shipping on top, referred to as a shipping credit, although Amazon get the entire shipping credit.
Wow no low priced items for me on EFN as the lowest fee is about 5 euros, then the customer has to pay a minimum of 2,99 euro shipping.
7 replies
Seller_BS5lg2keRs2QO
It’s FBA, so buyer pays the price you set. If they aren’t Prime members and have to pay additional postage then that goes to Amazon, not you.
Individual / pro selling plan makes no difference - all that means is that for FBM orders with one you cannot set your own postage rates, with the other you can.
EFN has higher fees so you need to adjust your price if you are making a loss.
Seller_7VbclcPFFRTnc
Don’t forget vat too
On the build international listings tool there should be a section for you to set your eu prices to allow for vat etc and efn fees
I believe that there is a 20% discount until March on efn fees too so you’ll need to recalculate them next year
Seller_tc3VxVXAlHXbN
Thank you both so much for your help
