Amazon Seller Fulfilled Prime Suspended with no response from customer service
Our amazon prime has been suspended for 1 month.
We recently changed carrier on prime and had a day where the carrier failed to collect.
We submitted a POA for the issue, then support decided they required a POA for an older issue relating to the switch over, which we also submitted.
The only response we get on the new POA is that it's being reviewed by the relevant team, but it's been 7 days with only stock responses from the support team that it's being reviewed by the relevant team.
The POA should be fine, they're both from the carrier (Evri) and they don't understand why the review is taking this long.
I don't think it is being reviewed, I think it's got stuck in the system somewhere, is there any way to get this actually looked into?
5 replies
Seller_4AYDPBgxe3aZm
Waiting 7 days for a response is not unusual unfortunately Seller Support take their own time in reviewing things. We once had a case that took over 8 months before they came back with a response that had nothing to do with the question.
Seller_6Adh2I7Zfr0wl
This is still ongoing for us. Does anyone have any advice on how we can actually get a real person to review this for us?
Seller_6Adh2I7Zfr0wl
@Sarah_Amzn Can you can assist with this?
Ezra_Amazon
Hello @Seller_6Adh2I7Zfr0wl,
I've checked internally and see your Seller Fulfilled Prime is active. Could you please verify this on your end?
Thanks, Ezra
