Dear Sellers and Amazon Support Team,

I am reaching out to seek your urgent help and advice regarding a critical issue we have been facing with our Product A, which was recalled by the U.S. Customs due to excessive lead content.

Summary of the Issue:

October 2022: Amazon received a notification from U.S. Customs about the recall and promptly took down and recalled all units of Product A. Within a week, Amazon disposed of half of our inventory.

Removal Request Denied: Our request to remove the remaining inventory to our overseas warehouse was denied. We no longer have the option to remove or dispose of Product A in our seller account.

Ongoing Investigation: Amazon informed us that they are investigating the issue and assured us that storage fees incurred during this investigation would be waived. Despite weekly inquiries about the investigation and requests to remove the remaining inventory, we have been consistently told that the investigation is ongoing.

Storage Fees Charged: In December 2023, our account was suddenly charged storage fees. As of today, June 17, 2024, it has been 625 days since this issue began, and it remains unresolved. We still cannot remove or dispose of the unsellable inventory, and every removal request is met with a response indicating lack of permission or ongoing investigation at the U.S. warehouse.

Request for Assistance:

We urgently need guidance on how to remove this unsellable inventory to avoid further unnecessary storage fees. What steps can we take to resolve this issue efficiently? Has anyone encountered a similar situation, and if so, how did you manage to resolve it?

Your prompt response and assistance would be greatly appreciated, as this prolonged issue is significantly affecting our business operations.

Thank you in advance for your support and guidance. Any additional suggestions from sellers or Amazon staff who have faced similar situations would be incredibly valuable. Thank you again for your help.

Best regards,

Uarzt