I understand this is an incredibly stressful and difficult situation. The responses from the @Seller_OvL8C4BJWiuS9 & @Seller_kIukTwdhvntAp are harsh, but they reflect Amazon's current strict policies on sourcing.

The core issue here is the sourcing method. Amazon no longer accepts retail receipts from stores like Walmart or Sam's Club as proof of authenticity. For them, "authenticity" must be proven with invoices from authorized wholesale distributors and a clear chain of custody directly from the brand or its licensed distributor. This is a business model issue, not just a document issue.

Since you don't have invoices or authorization letters, appealing the deactivation for IP violations will be nearly impossible.

So, what about the funds ($46k)?

Your primary focus should now shift from reactivating the account to recovering the funds. It's not guaranteed, but here is the standard process:

Wait for 90 Days: After deactivation, Amazon typically holds funds for at least 90 days. This period is for them to settle any customer returns, A-to-Z claims, or chargebacks.

Request Disbursement After 90 Days: After the 90-day period has passed, your friend will need to open a case with Amazon Payments (not Seller Support) to request the disbursement of their funds. They will need to provide identity verification and bank account details again.

Potential Deductions: Be prepared that Amazon might not release the full amount. They may deduct funds to cover:

- Refunds to customers who complained about authenticity.

- Storage fees.

- Any other pending fees.

- In worst-case scenarios, if Amazon believes the items were counterfeit, they may withhold all funds permanently.

What to do now:

Don't waste time on useless appeals: Stop trying to appeal with retail receipts. It will not work and might make things worse.

Mark your calendar: Note the date 90 days after the deactivation.

Prepare your documents: Ensure your friend's identity and bank information are all correct and ready for when they make the fund disbursement request.

This is a tough lesson many sellers are learning. I'm sorry you're going through this, and I hope you can recover a significant portion of the funds after the 90-day hold.