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Seller_2WbmIUkvqrd5n

Item sent to wrong customer address

Hi,

I have a customer who has complained after the parcel was delivered to their old address (the address they provided), they are requesting me to send another to the new address or refund them.

Any advise on what to do? Surely Amazon wouldn't back the customer on this?

Thanks

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Seller_2WbmIUkvqrd5n

Item sent to wrong customer address

Hi,

I have a customer who has complained after the parcel was delivered to their old address (the address they provided), they are requesting me to send another to the new address or refund them.

Any advise on what to do? Surely Amazon wouldn't back the customer on this?

Thanks

Fulfil Orders
Tags:Fulfilment, Seller fulfilled
00
180 views
4 replies
Reply
4 replies
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_2WbmIUkvqrd5n’s post

Advise them that the address that was supplied for the delivery was the old address. They will need to go and collect it.

Now...if the customer opens an A-Z claim of item not delivered - its likely they will win. You can appeal, but in general, if there is no signature, you wouldn't win an A-Z.

All you can do in the event of an A-Z claim is present all the evidence. Any proof of delivery and the messages from the customer showing they selected their old address.

30
user profile
Seller_HuhP221NahSdW
In reply to: Seller_2WbmIUkvqrd5n’s post

Frustrating this - I get a few of these a week - unless you have a proof of postage to the address given, Amazon will refund the customer.

00
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user profile
Seller_2WbmIUkvqrd5n

Item sent to wrong customer address

Hi,

I have a customer who has complained after the parcel was delivered to their old address (the address they provided), they are requesting me to send another to the new address or refund them.

Any advise on what to do? Surely Amazon wouldn't back the customer on this?

Thanks

180 views
4 replies
Fulfil Orders
Tags:Fulfilment, Seller fulfilled
00
Reply
user profile
Seller_2WbmIUkvqrd5n

Item sent to wrong customer address

Hi,

I have a customer who has complained after the parcel was delivered to their old address (the address they provided), they are requesting me to send another to the new address or refund them.

Any advise on what to do? Surely Amazon wouldn't back the customer on this?

Thanks

Fulfil Orders
Tags:Fulfilment, Seller fulfilled
00
180 views
4 replies
Reply
user profile

Item sent to wrong customer address

by Seller_2WbmIUkvqrd5n

Hi,

I have a customer who has complained after the parcel was delivered to their old address (the address they provided), they are requesting me to send another to the new address or refund them.

Any advise on what to do? Surely Amazon wouldn't back the customer on this?

Thanks

Fulfil Orders
Tags:Fulfilment, Seller fulfilled
00
180 views
4 replies
Reply
4 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_2WbmIUkvqrd5n’s post

Advise them that the address that was supplied for the delivery was the old address. They will need to go and collect it.

Now...if the customer opens an A-Z claim of item not delivered - its likely they will win. You can appeal, but in general, if there is no signature, you wouldn't win an A-Z.

All you can do in the event of an A-Z claim is present all the evidence. Any proof of delivery and the messages from the customer showing they selected their old address.

30
user profile
Seller_HuhP221NahSdW
In reply to: Seller_2WbmIUkvqrd5n’s post

Frustrating this - I get a few of these a week - unless you have a proof of postage to the address given, Amazon will refund the customer.

00
Follow this discussion to be notified of new activity
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_2WbmIUkvqrd5n’s post

Advise them that the address that was supplied for the delivery was the old address. They will need to go and collect it.

Now...if the customer opens an A-Z claim of item not delivered - its likely they will win. You can appeal, but in general, if there is no signature, you wouldn't win an A-Z.

All you can do in the event of an A-Z claim is present all the evidence. Any proof of delivery and the messages from the customer showing they selected their old address.

30
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_2WbmIUkvqrd5n’s post

Advise them that the address that was supplied for the delivery was the old address. They will need to go and collect it.

Now...if the customer opens an A-Z claim of item not delivered - its likely they will win. You can appeal, but in general, if there is no signature, you wouldn't win an A-Z.

All you can do in the event of an A-Z claim is present all the evidence. Any proof of delivery and the messages from the customer showing they selected their old address.

30
Reply
user profile
Seller_HuhP221NahSdW
In reply to: Seller_2WbmIUkvqrd5n’s post

Frustrating this - I get a few of these a week - unless you have a proof of postage to the address given, Amazon will refund the customer.

00
user profile
Seller_HuhP221NahSdW
In reply to: Seller_2WbmIUkvqrd5n’s post

Frustrating this - I get a few of these a week - unless you have a proof of postage to the address given, Amazon will refund the customer.

00
Reply
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