Account deactivated after video call
my account has been deactivated after video call verification and I appealed to Amazon on my situation but my appeal getting rejected every time also i have apologised on my mistake and give a proper plan of action but rejected
9 replies
Seller_0rXAME9V4LQSx
Yes. Amazon no longer accepts apologies or plan of actions on things that they can be held legally liable for. So anything like "counterfeit" products (any product brand you attempt to sell without written permission from the brand that says you can sell it on amazon) are being treated with harshly now. You only get one chance to sell on amazon. .
Emet_Amazon
Hello @Seller_OMbGGPRX3WKfo,
Thank you for posting your concerns with your account.
As I see we have already provided guidance on this situation in your original thread I also see you had provided a notification in the last response. The notice you received:
After reviewing the information from your virtual identity verification, we believe or our controls identified that your account may have been used for deceptive, fraudulent, or illegal activity, as a result your account will not be reactivated.
Due to the failed video verification, we cannot guarantee the account is eligible for reactivation. Additionally as you mentioned providing a plan of action, this will not be accepted as mentioned by @Seller_0rXAME9V4LQSx. We will require valid dispute documentation that show proof of your identity, your businesses identity and your supply chain.
These documents will consist of a government issued photo ID including both sides in color. You will also need a utility bill and or a business license. You may also be asked to provide a valid bank statement. Keep in mind all information needs to be in the account owners name and address. All details down to small abbreviations will need to match the details used to register your store.
Regarding your supply chain, we require that you have valid invoices that meet our responsible sourcing requirements. As you mentioned these documents were previously rejected, thus I suggest reviewing our invoice requirements help page since we offer some guidance on why documents could be rejected.
Finally, regarding the ASIN's you have listed, even if they were never sold. If any of these products were branded, we will require the submission of a letter of authorization to verify that you are an approved distributor of these products.
If all of the above mentioned documents cannot be provided, the account will not be eligible for reaction, and as noted in the notice will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
