open a case
Hi
How can I open a case regarding customer return .
What I have noticed that amazon refunding returns before item was received .
I have few orders that ripped off tags and some used the shoes and I don't know how to deal with that
Thanks guys
open a case
Hi
How can I open a case regarding customer return .
What I have noticed that amazon refunding returns before item was received .
I have few orders that ripped off tags and some used the shoes and I don't know how to deal with that
Thanks guys
3 replies
Seller_76AUwmqvSyRIM
Search for "Safe-T" claims in Seller Central. All the information is there.
Item received in a condition different to what was sent out.
You will be able to claim a part-refund.
Winston_Amazon
Were you able to file a Safe-T claim @Seller_TjEHcwxoYwu2A?
Sarah_Amzn
Hello @Seller_TjEHcwxoYwu2A,
We're hosting an "Ask Amazon" event with the Safe-T team on September 10th.
You can find more details here.
We invite you to participate and ask questions about Safe-T processes and get expert replies.
Kind regards,
Sarah.
