Are support real or robots or a mixuture?
They just seem to get worse - and in this case ask for irrelevant screen shots only to come back with incompatible solutions which prove that the question has not been understood
Is there a way of forcing a question to be looked at by human that can actually do things?
They just seem to be in a race to close cases as fast as possible with pin the tail on a donkey answers that are wide off the mark.
Are support real or robots or a mixuture?
They just seem to get worse - and in this case ask for irrelevant screen shots only to come back with incompatible solutions which prove that the question has not been understood
Is there a way of forcing a question to be looked at by human that can actually do things?
They just seem to be in a race to close cases as fast as possible with pin the tail on a donkey answers that are wide off the mark.
6 replies
Seller_ZQyopdiwkUHOZ
I think some things are robots, but I think the majority are humans who are poorly trained, expected to help in multiple languages (none of which might be there own), and so restricted by how the rules set for them let them reply/assist that it gives the impression that they're all robots.
They pretty clearly have a set of templates to work from and only pick up on keywords to find and reply with what seems to be the most fitting template.
I'd also be surprised if their wage wasn't calculated (at least in part) by the number of cases they are able to close, which would incentivise them responded with any old nonsense and as quickly and inattentively as possible to get on to the next case.
Seller_5FS2nWK3C8Hrd
Hi even the human support is robotic.
Definitely agree with @Seller_ZQyopdiwkUHOZ
"They pretty clearly have a set of templates to work from and only pick up on keywords to find and reply with what seems to be the most fitting template."
you just need to know what key words to write that will get through to them
Seller_PTena7LrLt9Wh
Whoever you get has no Brain, you would be better off talking to yourself.
I have had enough of seller no support whatsoever
Seller_i38MVIJDH23AY
I have the same view on this as I do about the other ongoing big topic.
If Amazon wanted this fixed it would be fixed or at the very least we would be seeing improvements.
It is impossible to believe that the decision makers at Amazon are not aware of how awful it it.
Unfortunately the bad service is 'a design feature'.
Seller_McQd0crFOrCJS
they act like robots. They just don't have enough training to resolve the issues. They will come up with same reply again and again. Its really difficult to get a satisfactory resolution from seller support.
Seller_fLViBrSW573Aj
I do everything in my power to avoid contacting seller support as it's quite possibly the worst customer experience in existence, which is ironic for a company that claims to be customer focused.
When i do muster up the willpower to contact them, i find you need to reply several times to their garbled, nonsense responses before the bot gives up and you get a human (or something close). Even then you still need to respond several times before the alleged human wakes up and actually reads the message.
So - dont waste your time on a detailed first ticket. Put the bare minimum detail to get a bot response. Repeat that a few times and eventually, if its your lucky day, you might actually get a human response. Your mileage may vary.
Remember - Amazon do not want to help you unless you are very, very persistent.
