Hi everyone,

We’re experiencing a serious issue on our Amazon UK account and wanted to see if anyone else has gone through something similar.

Our Featured Offer (Buybox) percentage, which usually sits between 25–35%, suddenly dropped to 0% on April 17. No pricing changes, performance issues, or policy violations were made. Account Health is excellent (near 300), and we’re under Account Health Assurance.

After reviewing everything, we discovered that a small number of SKUs (10–15 products), each with only 1–2 units in our UK warehouse, were manually listed to our UK and Canada marketplaces on April 16. These were not typical listings—just some leftover units that we wanted to clear.

It looks like these manual entries somehow triggered a system response that completely removed our Featured Offer visibility.

We’ve reached out to Seller Support, but we’re also posting here in case others have experienced a similar issue or can offer insight.

Could this be a known bug? Any input or similar experiences would be appreciated.

Thanks in advance!

Merchant ID A2VQBJXO396OE

@Sarah_Amzn @Julia_Amzn @Simon_Amazon 🙏🏼