lisitng policy violations - no violations but amazon states their is even though they list the same items.
this is my appeal and they seen saying " we have spoke to our legal team about this and have determined the ASIN cannot be appealed" I have send them images of their own policy showing they are incorrect and images of equal items being stocked in the uk by amazon them selves.
Dear Amazon Seller Support Team,
I hope this message finds you well. I am Ben Brooks, the owner of Rolling Station, and I am writing to request the reinstatement of my entire Amazon seller account.
I would like to emphasize my commitment to adhering to Amazon's policies and ensuring that all the products I offer comply with applicable laws and regulations. I take this matter very seriously and am eager to address any potential policy violations promptly.
The primary issue in this case revolves around the classification of our hemp wraps as "blunt wraps." However, I would like to draw your attention to Amazon's policy, which specifically defines "blunt wraps" as products formed from tobacco. Our products are made from hemp and do not fall under this category.
Amazon's own policy provides the foundation for our appeal. We firmly believe that our products are in full compliance with the guidelines outlined by Amazon.
Here are the actions I have already taken:
1. Listing Removal: I promptly removed the affected listings upon receiving the initial notification of policy violations. Please note that my account was temporarily locked during the required 48-hour removal period, which, unfortunately, hindered my ability to comply with Amazon's instructions promptly.
2. Inventory Handling: In line with Amazon's FBA policies, I initiated an inventory removal request for the affected ASINs. I am fully committed to ensuring that all inventory is managed in accordance with your instructions.
Despite my best efforts, I have faced significant communication challenges during this process, primarily due to the non-operational "Call Me" feature, which has made it extremely difficult to establish direct contact with your team.
In light of these circumstances, I kindly request guidance on the account-level appeal process for reinstatement. I understand that an account-level appeal involves providing evidence that my entire seller account is in compliance with Amazon's policies.
To complete an account-level appeal, please let me know the specific steps and documentation required. I am fully prepared to provide any necessary information to demonstrate my commitment to compliance and the reinstatement of my account.
If there continues to be a disagreement regarding whether our products comply with Amazon's policies, despite providing legal proof to the contrary, I am eager to understand the steps I can take to address these concerns and ensure the reinstatement of my account.
In closing, I would like to reiterate that we have not violated any laws, and our products are in full accordance with Amazon's policies, as demonstrated by their previous presence on the platform.
Thank you for your understanding and cooperation. I eagerly anticipate a prompt and favorable resolution to this matter.
Sincerely,
Ben Brooks
Seller ID: Rolling Station
lisitng policy violations - no violations but amazon states their is even though they list the same items.
this is my appeal and they seen saying " we have spoke to our legal team about this and have determined the ASIN cannot be appealed" I have send them images of their own policy showing they are incorrect and images of equal items being stocked in the uk by amazon them selves.
Dear Amazon Seller Support Team,
I hope this message finds you well. I am Ben Brooks, the owner of Rolling Station, and I am writing to request the reinstatement of my entire Amazon seller account.
I would like to emphasize my commitment to adhering to Amazon's policies and ensuring that all the products I offer comply with applicable laws and regulations. I take this matter very seriously and am eager to address any potential policy violations promptly.
The primary issue in this case revolves around the classification of our hemp wraps as "blunt wraps." However, I would like to draw your attention to Amazon's policy, which specifically defines "blunt wraps" as products formed from tobacco. Our products are made from hemp and do not fall under this category.
Amazon's own policy provides the foundation for our appeal. We firmly believe that our products are in full compliance with the guidelines outlined by Amazon.
Here are the actions I have already taken:
1. Listing Removal: I promptly removed the affected listings upon receiving the initial notification of policy violations. Please note that my account was temporarily locked during the required 48-hour removal period, which, unfortunately, hindered my ability to comply with Amazon's instructions promptly.
2. Inventory Handling: In line with Amazon's FBA policies, I initiated an inventory removal request for the affected ASINs. I am fully committed to ensuring that all inventory is managed in accordance with your instructions.
Despite my best efforts, I have faced significant communication challenges during this process, primarily due to the non-operational "Call Me" feature, which has made it extremely difficult to establish direct contact with your team.
In light of these circumstances, I kindly request guidance on the account-level appeal process for reinstatement. I understand that an account-level appeal involves providing evidence that my entire seller account is in compliance with Amazon's policies.
To complete an account-level appeal, please let me know the specific steps and documentation required. I am fully prepared to provide any necessary information to demonstrate my commitment to compliance and the reinstatement of my account.
If there continues to be a disagreement regarding whether our products comply with Amazon's policies, despite providing legal proof to the contrary, I am eager to understand the steps I can take to address these concerns and ensure the reinstatement of my account.
In closing, I would like to reiterate that we have not violated any laws, and our products are in full accordance with Amazon's policies, as demonstrated by their previous presence on the platform.
Thank you for your understanding and cooperation. I eagerly anticipate a prompt and favorable resolution to this matter.
Sincerely,
Ben Brooks
Seller ID: Rolling Station
3 replies
Seller_ZQyopdiwkUHOZ
You should quote the portion of the policy you're referring to and provide a link to it.
You also should cut out the unnecessary bits, e.g saying you're committed to obeying Amazon regulations.
You should also re format into the 3 part format Amazon expect. If you're saying the products don't have Tobacco you also need to include evidence that they don't. You should also check the listing to see if there was anything in there that might make them think it has Tobacco involved.
Lastly, are you sure it's the Tobacco angle they have an issue with? It seems like they're saying the product isn't legally allowed to be sold, so you should make sure there isn't something else Amazon thinks is wrong.
