Brand Registry Rejected Again and Again
Hi all, I have had my Brand Registry application rejected multiple times (7). I have escalated and appealed and get generic automated messages from the Brand Registry team. The rejection is stating that my "account/brand has engaged in abusive conduct."
I have not sold on Amazon and my Brand is pending on the USPTO site. To troubleshoot I have followed the guidance on the Brand Registry site and engaged with seller support, but have not received any actual guidance on how to resolve this.
Does anyone have any guidance. I have been going around in circles for 3 months and am at a loss.
Brand Registry Rejected Again and Again
Hi all, I have had my Brand Registry application rejected multiple times (7). I have escalated and appealed and get generic automated messages from the Brand Registry team. The rejection is stating that my "account/brand has engaged in abusive conduct."
I have not sold on Amazon and my Brand is pending on the USPTO site. To troubleshoot I have followed the guidance on the Brand Registry site and engaged with seller support, but have not received any actual guidance on how to resolve this.
Does anyone have any guidance. I have been going around in circles for 3 months and am at a loss.
13 replies
Seller_rI7BZIczK8iAC
Abusive conduct. That could be many things: getting free products for reviews and ratings as a customer, paying for ratings/reviews for you or other sellers, giving bad ratings to other sellers, buying the stock of competitors, clicking the ads of other sellers, hijacking branded listings, edit listings that you didn't create, attempt to take over listings, selling fake products on other's listing, introducing forbidden backend keywords in competitors listing aiming the deactivation of it..... and many more.
Be happy if JUST the brand registry is denied and you didn't get your account suspended. Actually you can't do anything. Just sell your brand without brand registry.
Seller_J977DrTfVBeU3
@amazosupport
need help in this regard
Dougal_Amazon
Hello @Seller_J1cQ8MeYZQaEx,
This is Dougal from the Community Manager Team and I can elaborate a bit on your Brand Registry enrollment rejection, but Brand Registry typically does not disclose a lot of information around the denial reason as per their policy. However, I have worked on many seller cases with Brand Registry here and have some insights/ potential reasons that may help.
Typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive.
For 1. If sellers have been selling for awhile, some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you are a new seller and do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
If you review 2 and are sure that your attorney is not sanctioned by USPTO or Amazon, please appeal your case and apply again.
I understand this was A LOT of information and I'm happy to answer any questions if you have any. Thank you!
Best, Dougal
Seller_keSnEDesLFVwv
Then how is the beginning seller supposed to fix the problem if he does not know what it is?
I have lots of stuff that I would like to sell on Amazon, but I don't because of minefields like this.
Seller_JjUDpBqqxKYrC
Pending status does not mean this is active. Until your trademark is actually active there is nothing you can do as you do not own any trademarks unless they are live
