Wrongful IP Violation for Using Brand Name Not Available in Amazon System
@JiAlex_Amazon@Spencer_Amazon@Ezra_Amazon
Guys need your help,
I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.
At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.
Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:
A) I never claimed to own the Selsun brand.
B) I only used the brand name I was forced to due to Amazon’s system limitation.
The listing is still active as of 15 May 2025.
Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.
Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?
I need help, @JiAlex_Amazon@Spencer_Amazon@Ezra_Amazon
Thanks..Bhim
Wrongful IP Violation for Using Brand Name Not Available in Amazon System
@JiAlex_Amazon@Spencer_Amazon@Ezra_Amazon
Guys need your help,
I'm facing an issue, where Amazon has issued a trademark misuse/IP violation on my listing for a SE****UN product.
At the time of listing, “SE****UN” was not available as a brand option in the catalog, so I used my own brand name “CA*****RA” to proceed, while still clearly mentioning correct product details & images.
Amazon accepted the listing after reviewing multiple compliance issues (ingredients, pharmacy-only flag, etc.). Till this time same Listing was INACTIVE, But later checked it got ACTIVE & very next day suddenly flagged it as an IP violation, even though:
A) I never claimed to own the Selsun brand.
B) I only used the brand name I was forced to due to Amazon’s system limitation.
The listing is still active as of 15 May 2025.
Despite explaining this, seller support keeps sending copy-paste responses asking for a letter of authorization or to change the brand — when that wasn’t even an option to begin with.
Has anyone dealt with something similar? Any advice on how to get real help or escalate this properly?
I need help, @JiAlex_Amazon@Spencer_Amazon@Ezra_Amazon
Thanks..Bhim
3 replies
Seller_k2X0L9mVRT0pW
You cannot (and shouldn't ) re-brand a product to your own name. Amazon might have received a complaint from the proper brand. Amazon are correct in issuing a violation to you.
Delete the listing - you obviously cannot supply a letter of authorisation from Selsun and you cannot argue your case as you are in the wrong here .This can lead to account closure as Amazon are getting tough on IP violations.
