Listing detail pages have been removed due to "Organic" claims on product detail pages
Hello everyone,
I copied this message from someone that suffered the same problem, but I'm not sure how they were able to resolve it. I have the exact same problem and I don't know how to go about it.
I have 3 ASINs that have been removed overnight by Amazon possibly due to the fact that I have "organic" keywords on my product detail pages (title, bullet points & images)
Unfortunately, I do not have any USDA certifications to prove these products are organic so this was an oversight on my end as I didn't think this would have been an issue (even though I have foreign certifications proving the product is indeed made from organic materials).
When I appeal to get these ASINs reinstated I get the same copy & paste response from Amazon's team to provide certification from the USDA. One representative told me, "To reactivate your ASINs, remove the prohibited content indicated below from your product detail page OR provide additional evidence of compliance".
I have reviewed my listings, removed the claims of it being "organic" entirely from my title, bullet points & even images so there is no sign of any "organic" keywords that would cause Amazon to trigger deactivation of these ASINs.
This should be sufficient enough for Amazon's team to reinstate these listings. This is extremely unfortunate as I have over 1500+ units that are now stranded at Amazon's facilities + more inventory being shipped - to remove them & restart the listings would be a massive expense and time waste.
Does anyone know how I can push this over to another team so they can review these cases properly so I don't get the same copy & paste response to provide USDA certification. I have already done what was asked aka removing the prohibited contents which seemed like the most viable solution in my case.
Any help would be appreciated, thank you!
Listing detail pages have been removed due to "Organic" claims on product detail pages
Hello everyone,
I copied this message from someone that suffered the same problem, but I'm not sure how they were able to resolve it. I have the exact same problem and I don't know how to go about it.
I have 3 ASINs that have been removed overnight by Amazon possibly due to the fact that I have "organic" keywords on my product detail pages (title, bullet points & images)
Unfortunately, I do not have any USDA certifications to prove these products are organic so this was an oversight on my end as I didn't think this would have been an issue (even though I have foreign certifications proving the product is indeed made from organic materials).
When I appeal to get these ASINs reinstated I get the same copy & paste response from Amazon's team to provide certification from the USDA. One representative told me, "To reactivate your ASINs, remove the prohibited content indicated below from your product detail page OR provide additional evidence of compliance".
I have reviewed my listings, removed the claims of it being "organic" entirely from my title, bullet points & even images so there is no sign of any "organic" keywords that would cause Amazon to trigger deactivation of these ASINs.
This should be sufficient enough for Amazon's team to reinstate these listings. This is extremely unfortunate as I have over 1500+ units that are now stranded at Amazon's facilities + more inventory being shipped - to remove them & restart the listings would be a massive expense and time waste.
Does anyone know how I can push this over to another team so they can review these cases properly so I don't get the same copy & paste response to provide USDA certification. I have already done what was asked aka removing the prohibited contents which seemed like the most viable solution in my case.
Any help would be appreciated, thank you!
7 replies
Seller_4zBzdtgCyS9EI
You are lucky you still have an account.
April_Amazon
Hello @Seller_HRH96q2wrdaEF,
Thank you for taking the time to connect with us via the Forums. Dealing with listing issues can really be confusing and seem like a struggle.
I would like to help you but need a bit more information. Please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
I have 3 ASINs that have been removed overnight by Amazon possibly due to the fact that I have "organic" keywords on my product detail pages (title, bullet points & images)
Unfortunately, I do not have any USDA certifications to prove these products are organic so this was an oversight on my end as I didn't think this would have been an issue (even though I have foreign certifications proving the product is indeed made from organic materials).
Due to how Amazon is responding to you, I am thinking the 3 ASIN may have received a Restricted Product Policy Violations. If the issue is the word "organic", this can be corrected if it only shows on the detail page and the bullet points. If it is on the image, it is a different story.
I am going to guide you back to the Performance Notifications for each ASIN. If this is due to a Restricted Product Policy Violation, there will be a great amount of detail why the ASIN's were in violation and what policy is the issue.
Please review: Category, product, and listing restrictions - when selling an item that is consumable, there are 3 areas you need to understand:
- Product compliance requirements
- Safety and labeling requirements
- Content and listing requirements
If you issue is not for Restricted Products, the above information is still good to have.
I do want to help you. Not just for the 3 ASIN's but so you understand what happened and how to possible resolve and how to prevent this in the future.
I look forward to your response. Thank you for reaching out on the Forums.
April
