FBM undeliverable, UPS lost package - Amazon decided against me on A-Z claim?
I shipped an FBM package on time and with a delivery method that would get it there within the delivery window. We bought Partnered UPS Ground Saver Shipping through Amazon, so we should be good to go.
USPS marked the package as undeliverable and would return to sender...a few days later it was delivered to Hebron, KY. We are in Pennsylvania. I advised the customer to open an A-Z claim, but it was denied, and my appeal was denied as well. It was escalated to case 17136847591 but we recieved a denial.
We did everything correctly and UPS returned the package to a random city - anyone know how to appeal this further? At this point we are out the product and the refund money. Thank you!
@Bryce_Amazon
@Ricardo_Amazon
FBM undeliverable, UPS lost package - Amazon decided against me on A-Z claim?
I shipped an FBM package on time and with a delivery method that would get it there within the delivery window. We bought Partnered UPS Ground Saver Shipping through Amazon, so we should be good to go.
USPS marked the package as undeliverable and would return to sender...a few days later it was delivered to Hebron, KY. We are in Pennsylvania. I advised the customer to open an A-Z claim, but it was denied, and my appeal was denied as well. It was escalated to case 17136847591 but we recieved a denial.
We did everything correctly and UPS returned the package to a random city - anyone know how to appeal this further? At this point we are out the product and the refund money. Thank you!
@Bryce_Amazon
@Ricardo_Amazon
14 replies
Seller_R6XWxYg3EVq0j
This happened (and is currently happening) to me on two orders totalling over $2,700! I am on my fifth person at Amazon, and they are pointing fingers at UPS, and UPS is pointing at Amazon. Customers filing A-Z Claims, Amazon pulling money from my account, and Amazon has confirmed I did everything right. My CaseID is 17197629651 if any Amazon reps happen to filter through.
Seller_6c56Wu5DeMW7V
@Cooper_Amazon any help?
@Bryce_Amazon
@SEAmod
KJ_Amazon
@Seller_6c56Wu5DeMW7V Thank you for sharing those details.
I asked our partner team to review the order/claim details and determine if there are any additional paths for appeal.
KJ_Amazon
KJ_Amazon
There are multiple posts in the forums about this issue - we have never been associated with Hebron, KY. I believe it is associated with Amazon and UPS is making a mistake because the shipping label was purchased through Amazon.
I do not have any other paths for you to dispute the decision.
I am not able to provide you with any additional details, other than to again suggest you confirm you have a valid return address set for these types of situations.
KJ_Amazon
