Amazon Section 3 Policy: No Response... only recieving Automated message.
Hello Amazon Seller Community,
You guys have read enough of these, so I will not talk your ear off on this post.
The amount of discussions around Amazons Section 3 policy is ridiculous. Almost all of the posts I have seen seem to have gone unresolved, causing lots of frustration for many of sellers.
AMAZON SELLER PERFORMANCE TEAM, IF YOU'RE READING THIS... YOU GUYS ARE HORRIBLE AT PROVIDING TRANSPARENCY ABOUT THIS ISSUE. I MAKE THE SUBMISSIONS BEING METICULOUS ABOUT THE GUIDELINES AND POLICIES ONLY TO RECEIVE AUTOMATED RESPONSE FROM YOUR A.I GENERATED EMAILS. (I'm sure you all can relate to what I am talking about here)
Personally, I've been dealing with this issue for more than a month now. I've spoken to 10+ different account health specialist, each providing different suggestions to get my account reinstated.
- I've submitted the invoices, authorization letter from the wholesale distributor I purchased from, bank statements as proof of purchase, P.O.A letter, screenshots etc.
- Amazon ALSO claims they will contact your supplier to verify information... LIES! I have spoken to my supplier and not 1 phone call was received regarding this matter.
- I am left with stranded inventory and funds and I don't know what else to do on this matter.
- I have also tried reaching out third-party consultants about this issue but most of them are charging a ridiculous amount for small time sellers like me.
Any other helpful tips anyone? I would like to keep selling on the marketplace... BUT SELLERS DEMAND TRANSPARENCY ( I bet an amazon rep will respond to this post with the most generic response......)
YOUR SELLERS SHOULD MATTER AS MUCH AS YOUR CUSTOMER OBSESSION
11 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_kIukTwdhvntAp
Additional response-
"authorization letter from the wholesale distributor I purchased from"
An LOA from a distributor is useless. The LOA needs to come from the BRAND. There is no 'pass through' on these.
Have you spoken to the BRAND to determine if your supplier is actually even authorized as an wholesale distributor of the brand? There are thousands of gray market distributors pretending to be authorized.
Atlas_Amazon
Hello @Seller_YEDiQB9XI0sHv
We do appreciate the feedback and details that you have shared. I have gone ahead and forwarded this information to our teams, and do encourage you to continue to share.
As for your specific concern, I understand that our team has requested sourcing details from you regarding the products you have been selling.
I've tried reaching out but wasn't successful in getting the distributor verified.
I was a bit confused when they said they don't allow third party sellers
If you do not have the approval of the brand to sell the product, then our team may not be able to resolve the issue that you are seeing. The information provided by @Seller_kIukTwdhvntAp would be good to review when attempting to understand the supply chain set up.
You want to ensure that you have a solid supply chain that provides quality product, and that you have the authorization from the owner of any rights associated to the product to distribute it. If you do not have this, then we cannot guarantee a resolution will be available.
We do encourage you to refer to this thread with any updates that you have.
Best,
Atlas
