We cannot find an account with that email address
While attempting to sign in to my Seller Account using my registered email, due to an internal failure, I did not receive the OTP on my phone number despite multiple attempts. Then I clicked on "Two-Step Verification Account Recovery" option and submitted my passport to disable Two-Step Verification. However, it has been about two weeks, and I have not received any response from Amazon yet.
Adding to my worries, when attempting to sign in now, Amazon displays the message, "We cannot find an account with that email address." This has led me to believe that Amazon may have revoked access to my account.
Despite reaching out to Amazon multiple times, the responses have been limited, stating, "We cannot release any account information to an email address other than the one associated with your Amazon account."
What should i do?
Correct the sequence and wording of paragraph that wrote at tope
We cannot find an account with that email address
While attempting to sign in to my Seller Account using my registered email, due to an internal failure, I did not receive the OTP on my phone number despite multiple attempts. Then I clicked on "Two-Step Verification Account Recovery" option and submitted my passport to disable Two-Step Verification. However, it has been about two weeks, and I have not received any response from Amazon yet.
Adding to my worries, when attempting to sign in now, Amazon displays the message, "We cannot find an account with that email address." This has led me to believe that Amazon may have revoked access to my account.
Despite reaching out to Amazon multiple times, the responses have been limited, stating, "We cannot release any account information to an email address other than the one associated with your Amazon account."
What should i do?
Correct the sequence and wording of paragraph that wrote at tope
4 replies
Seller_LImVvUWeyiCfQ
Your seller account has an associated buyer account. Did you by chance delete that buyer account or change the email address for it? Or perhaps Amazon suspended the buyer side for a policy violation?
Micah_Amazon
Hello @Seller_jzYxSuFtOMEuS,
Thank you for reaching out. My apologies on the frustration that this has caused. Was your account initially suspend for any policy violations? Hey you checked your account info and also your performance notifications?
As mentioned by @Seller_LImVvUWeyiCfQdid you delete your buyer side or change the email address there?
Due to the nature of the issue, would you please share your most recent seller support case ID with me in this thread. I would like to review and escalate on your behalf.
Looking forward to your response.
Cheers,
Micah
Seller_TMserLw0QU4BR
Did you log into your account from an external link such as one sent from an email? There are a lot of scams out there. If so, someone may have taken over your account and all payments.
