Lost AWD to FBA Replenishment
We have found several undelivered AWD to FBA shipments over the past 6 months. The lost goods are worth 1000's of dollars. We submitted the proper paperwork but the case just shows Pending Amazon Action. THey have been in this status for over 6 weeks. Usual lost inbound (like through UPS) is resolved in days. Has anyone else had this issue? We really like AWD but to have goods just disappear between them and FBA is ridiculous. It's all moving on an Amazon truck.
Any options to get with AWD directly? It's a black box with no support.
Lost AWD to FBA Replenishment
We have found several undelivered AWD to FBA shipments over the past 6 months. The lost goods are worth 1000's of dollars. We submitted the proper paperwork but the case just shows Pending Amazon Action. THey have been in this status for over 6 weeks. Usual lost inbound (like through UPS) is resolved in days. Has anyone else had this issue? We really like AWD but to have goods just disappear between them and FBA is ridiculous. It's all moving on an Amazon truck.
Any options to get with AWD directly? It's a black box with no support.
12 replies
Topher_Amazon
Hi @Seller_THlD4n8pJXGkA,
I'm sorry to read about this experience. Can you share any shipment or case IDs I can pass to our AWD partners to investigate?
Topher
Seller_FMsQCD3DfdZkr
Just wanted to add that we’re facing the exact same issue with missing AWD-to-FBA shipments. No resolution for weeks despite all documentation. Has anyone found a way to escalate this?
Seller_zSWez2Mzpdboa
Wow, absolutely horrible.
Amazon has gone off the rails in every department.
