Impossible seller support for brand I am authorized to sell
I have permission from a brand to sell their products on Amazon. In fact, they want me to set up the listings and represent the brand on Amazon, since they do not want to do it themselves. When I try to create listings, they have me go through the process of sending images with the brand and barcode, and all that jazz. Then they reject my application saying they are not accepting applications for that brand. I have tried to reply explaning that I have been given explicit permission to represent the brand on Amazon, and they just send me the same canned response. I'm just not sure what to do at this point. The Brand is excited to expand their audience through Amazon, but I can't get through to the selling platform.
Any advice or ideas about how to proceed?
5 replies
Seller_AevYmOVtgtKV2
They need to add you as an authorized reseller in the Brand registry:
https://brandregistry.amazon.com/brg/selling-benefits/add
Manny_Amazon
Hello @Seller_CPGJ1S1HASRO7,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Regards,
- Manny
