Urgent Appeal for Resolution of Treasure_findzboutiq Amazon Account Suspension
@Micah_Amazon @Antonio_Amazon @Tatiana_Amazon @Steve_Amazon @Quincy_Amazon @Cooper_Amazon @CR_Amazon @Dominic_Amazon @Jameson_Amazon @Tiff_Amazon @Sandy_Amazon @Blake_Amazon @Glenn_Amazon @Michelle_Amazon @KJ_Amazon @Emet_Amazon @SEAmod @Dougal_Amazon @Troy_Amazon @Topher_Amazon @Danny_Amazon @Danika_Amazon @Jill_Amazon@Danika_Amazon@Atlas_Amazon@Micah_Amazon @Emet_Amazon @Quincy_Amazon @TaylorR_Amazon
Dear Seller Support Team,
I am writing to urgently address the ongoing suspension of my Amazon seller account, Treasure_findzboutiq. Despite multiple attempts to appeal and provide comprehensive information, my account remains suspended, causing significant disruptions to my business operations and finances.
Since November 22, 2023, my seller account has been under temporary review, resulting in the deactivation of my seller-fulfilled offers as per Section 3 of the Amazon Business Solutions Agreement. While I understand the need for this review, it has been prolonged without any clear resolution.
Despite fulfilling tracking information via excel sheet and providing evidence of delivery, including tracking information and proof from my bank, my appeals have been consistently denied by the Amazon Seller Performance and Merchant Teams.
On January 26, 2024, I escalated my appeal by sending a letter directly to Amazon Inc.'s corporate office, receiving confirmation of its receipt on January 29, 2024. However, I have not received any further communication or updates regarding the status of my account restoration.
Despite multiple attempts, I have not received any communication from Amazon regarding my account reactivation since the email dated January 30, 2024 to send directly to selleraccount-review@amazon.com to expedite review.
On February 4, 2024, I received an email advising me to re-submit my appeal through the Account Health page in Seller Central. This email is not the correct channel to submit an appeal to reactivate your account. Account reactivation requests sent to this address will not be reviewed. Despite following this instruction and providing all requested documentation, including tracking information, proof of business legitimacy, invoices, and a comprehensive plan of action, my appeals continue to be denied. I continue to receive automated responses from the Amazon Merchant Team or Amazon Seller Performance Team, stating that my appeal lacks sufficient information.
I want to emphasize that I have provided all requested documentation, including tracking information, proof of business legitimacy, invoices, and a comprehensive plan of action. Despite this, my appeals have been denied over 15 times, with no indication of what additional information is required for reinstatement and always received the same generic bot message.
I have diligently communicated with account health specialists over the phone multiple times since November 2023, providing all requested information for the restoration of my account. Despite these efforts, the account health specialists, located overseas, escalated the issue twice to lift the suspension in December 2023. However, the automated bot or unspecialized agents overseeing the appeals continue to deny them, despite compliance with all requested information.
The reasons cited for the denials include a lack of evidence of delivery, missing critical business information, and observed changes in my selling patterns. However, I have provided all requested information and ensured compliance with Amazon's policies.
I have also encountered difficulties accessing Seller Central due to an erroneous notification stating that my credit card information is invalid. This is not true, and I am eager to settle any outstanding balance owed to Amazon promptly.
The ongoing suspension of my account is severely impacting my business financially and operationally. I am unable to fulfill orders and access essential seller tools, leading to loss of revenue and customer trust. Additionally, the situation has been exacerbated by issues with former employees in the Philippines who are terminated, no longer have access to accounts and no longer any business transactions with my company going forward, which I am actively addressing to prevent any further disruptions.
I urge you to thoroughly review my case and provide clear guidance on the steps needed to resolve the suspension of my Amazon seller account. I have diligently complied with all requests and am committed to rectifying any issues to regain access to my account.
Thank you for your attention to this urgent matter. I kindly request prompt assistance in resolving the suspension of my Amazon seller account and restoring normal business operations.
Sincerely,
Treasure_findzboutiq
Urgent Appeal for Resolution of Treasure_findzboutiq Amazon Account Suspension
@Micah_Amazon @Antonio_Amazon @Tatiana_Amazon @Steve_Amazon @Quincy_Amazon @Cooper_Amazon @CR_Amazon @Dominic_Amazon @Jameson_Amazon @Tiff_Amazon @Sandy_Amazon @Blake_Amazon @Glenn_Amazon @Michelle_Amazon @KJ_Amazon @Emet_Amazon @SEAmod @Dougal_Amazon @Troy_Amazon @Topher_Amazon @Danny_Amazon @Danika_Amazon @Jill_Amazon@Danika_Amazon@Atlas_Amazon@Micah_Amazon @Emet_Amazon @Quincy_Amazon @TaylorR_Amazon
Dear Seller Support Team,
I am writing to urgently address the ongoing suspension of my Amazon seller account, Treasure_findzboutiq. Despite multiple attempts to appeal and provide comprehensive information, my account remains suspended, causing significant disruptions to my business operations and finances.
Since November 22, 2023, my seller account has been under temporary review, resulting in the deactivation of my seller-fulfilled offers as per Section 3 of the Amazon Business Solutions Agreement. While I understand the need for this review, it has been prolonged without any clear resolution.
Despite fulfilling tracking information via excel sheet and providing evidence of delivery, including tracking information and proof from my bank, my appeals have been consistently denied by the Amazon Seller Performance and Merchant Teams.
On January 26, 2024, I escalated my appeal by sending a letter directly to Amazon Inc.'s corporate office, receiving confirmation of its receipt on January 29, 2024. However, I have not received any further communication or updates regarding the status of my account restoration.
Despite multiple attempts, I have not received any communication from Amazon regarding my account reactivation since the email dated January 30, 2024 to send directly to selleraccount-review@amazon.com to expedite review.
On February 4, 2024, I received an email advising me to re-submit my appeal through the Account Health page in Seller Central. This email is not the correct channel to submit an appeal to reactivate your account. Account reactivation requests sent to this address will not be reviewed. Despite following this instruction and providing all requested documentation, including tracking information, proof of business legitimacy, invoices, and a comprehensive plan of action, my appeals continue to be denied. I continue to receive automated responses from the Amazon Merchant Team or Amazon Seller Performance Team, stating that my appeal lacks sufficient information.
I want to emphasize that I have provided all requested documentation, including tracking information, proof of business legitimacy, invoices, and a comprehensive plan of action. Despite this, my appeals have been denied over 15 times, with no indication of what additional information is required for reinstatement and always received the same generic bot message.
I have diligently communicated with account health specialists over the phone multiple times since November 2023, providing all requested information for the restoration of my account. Despite these efforts, the account health specialists, located overseas, escalated the issue twice to lift the suspension in December 2023. However, the automated bot or unspecialized agents overseeing the appeals continue to deny them, despite compliance with all requested information.
The reasons cited for the denials include a lack of evidence of delivery, missing critical business information, and observed changes in my selling patterns. However, I have provided all requested information and ensured compliance with Amazon's policies.
I have also encountered difficulties accessing Seller Central due to an erroneous notification stating that my credit card information is invalid. This is not true, and I am eager to settle any outstanding balance owed to Amazon promptly.
The ongoing suspension of my account is severely impacting my business financially and operationally. I am unable to fulfill orders and access essential seller tools, leading to loss of revenue and customer trust. Additionally, the situation has been exacerbated by issues with former employees in the Philippines who are terminated, no longer have access to accounts and no longer any business transactions with my company going forward, which I am actively addressing to prevent any further disruptions.
I urge you to thoroughly review my case and provide clear guidance on the steps needed to resolve the suspension of my Amazon seller account. I have diligently complied with all requests and am committed to rectifying any issues to regain access to my account.
Thank you for your attention to this urgent matter. I kindly request prompt assistance in resolving the suspension of my Amazon seller account and restoring normal business operations.
Sincerely,
Treasure_findzboutiq
2 replies
Webb_Amazon
Hello @Seller_JXXExIHqZsvmd
This is Webb from Amazon to help you with your concerns. I understand you are having issues with your account being deactivated despite your multiple efforts and submitted appeals.
Based on this information I understand your account was under temporary review to validate delivery on your for fulfilled orders.
We consider different factors when deciding to place an account under temporary review, for example:
• You do not have a sufficient history of past sales.
• Multiple customers have indicated they did not receive the items they ordered.
• There is no tracking information available on your account or the tracking information is invalid.
• There has been an unusual change in your selling patterns.
• You are selling higher risk items.
Please refer to Selling account reviews for seller-fulfilled orders help page for a complete reference.
"Despite following this instruction and providing all requested documentation, including tracking information, proof of business legitimacy, invoices, and a comprehensive plan of action, my appeals continue to be denied. I continue to receive automated responses from the Amazon Merchant Team or Amazon Seller Performance Team, stating that my appeal lacks sufficient information."
Each appeal is thoroughly reviewed to ensure that the documents are valid and meet all requirements.
As you mentioned, you provided the requested documents, however did you verify that the documents submitted met our requirements to be accepted?
I would suggest reviewing our How to expedite an account reviewsection in the help page, which offers a more direct understanding of these document requirements.
"I have also encountered difficulties accessing Seller Central due to an erroneous notification stating that my credit card information is invalid. This is not true, and I am eager to settle any outstanding balance owed to Amazon promptly."
Have you made sure that your credit card is valid and not expired?
If you credit or debit card has expired or has been declined, you will have limited access to your account due to invalid charge method. Therefore, you will be prompted to enter a new card information. Please refer to Update credit or debit card information for guidance on this process.
"I urge you to thoroughly review my case and provide clear guidance on the steps needed to resolve the suspension of my Amazon seller account. I have diligently complied with all requests and am committed to rectifying any issues to regain access to my account."
If you believe there has been an error, or you would like the review process expedited, go to performance notifications and submit an email to the address provided in the email communication sent to you when your account was placed on review. Ensure that you closely follow the directions in the email sent to you as this will minimize the time it takes to review your submission.
Additionally, I have forwarded your information for outreach. Please ensure your contact details are up to date. If you have any additional questions or details to provide regarding this situation, continue to provide them here for support.
Your friend
Webb
