Customer received refund, then received the item and now refuses to send it back
Several of my customers in ITALY reported an item as not received, so I processed a full refund to resolve the matter quickly. However, they later received the item (confirmed via tracking). When I reached out to explain the situation and kindly requested they return the item or pay for it, they don´t communicate anymore.
I understand that Amazon prioritizes customer satisfaction, but this feels like a loophole that’s being exploited. What steps can I take to get the items back or make the customers pay? We're talking about 400€ electronic items...
Customer received refund, then received the item and now refuses to send it back
Several of my customers in ITALY reported an item as not received, so I processed a full refund to resolve the matter quickly. However, they later received the item (confirmed via tracking). When I reached out to explain the situation and kindly requested they return the item or pay for it, they don´t communicate anymore.
I understand that Amazon prioritizes customer satisfaction, but this feels like a loophole that’s being exploited. What steps can I take to get the items back or make the customers pay? We're talking about 400€ electronic items...
1 reply
Minerva_Amazon
Hello @Seller_ICYGNxSIIpVfE !
Once the customers accepted and received the item after the reimbursement, did you provide a proof of delivery in the claim appeal requesting to be credited the amount?
Do you have proofs of delivery with signatures?
