L'Oréal Professionnel Ungating Rejected Despite Valid Invoice & Product Photos
Hi everyone,
I'm trying to get approved to sell L'Oréal Professionnel Paris products (ASIN: B0918FB5G6) and have now been rejected multiple times, despite submitting:
A genuine invoice from Capital Hair & Beauty Ltd (UK-based, trade supplier)
Photos of the exact product I received
An explanation clarifying the abbreviated name on the invoice (“SE VITAMINO COLOR 10 IN 1 190ML”) corresponds to the full ASIN name
The application keeps getting rejected with what seems like a generic automated message, and no real explanation as to why the documentation doesn’t qualify.
I've tried Seller Support and Brand Registry — but still no success. I’m requesting a manual review by the Category Approvals Team.
Has anyone else experienced this? Any tips to get the case actually looked at?
Thanks in advance.
L'Oréal Professionnel Ungating Rejected Despite Valid Invoice & Product Photos
Hi everyone,
I'm trying to get approved to sell L'Oréal Professionnel Paris products (ASIN: B0918FB5G6) and have now been rejected multiple times, despite submitting:
A genuine invoice from Capital Hair & Beauty Ltd (UK-based, trade supplier)
Photos of the exact product I received
An explanation clarifying the abbreviated name on the invoice (“SE VITAMINO COLOR 10 IN 1 190ML”) corresponds to the full ASIN name
The application keeps getting rejected with what seems like a generic automated message, and no real explanation as to why the documentation doesn’t qualify.
I've tried Seller Support and Brand Registry — but still no success. I’m requesting a manual review by the Category Approvals Team.
Has anyone else experienced this? Any tips to get the case actually looked at?
Thanks in advance.
2 replies
Seller_QuM1AZgzfU9x4
It is common. Ungating is not guaranteed even with valid invoices etc. Amazon consider a broader picture and then decide - exactly what they look at is not public info.
