Branded product listed as generic
We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.
@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon Could you please help? My case ID: 10677838372
Branded product listed as generic
We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.
@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon Could you please help? My case ID: 10677838372
23 replies
Seller_ZKd3HVh0IIKIk
Why has nobody from Amazon responded to this?
I have exactly the same issue. It seems like other sellers are manipulating branded listings to make them generic so that other sellers cannot sell on them. Amazon customer service ignore the emails to them and simply claim that we are trying to manipulate another sellers 'generic' product. Even when we provide evidence that it is clearly branded!
Can an Amazon representative PLEASE aid with case ID 10682862942
Thankyou!
Seller_NR7AbZwDMu6mb
Do you have Brand Registry access for the branded product's brand? If you do, simply report the generic listing as a copyright complaint and explain this is a branded product incorrectly listed under the wrong brand. This should get the ASIN removed and you can then recreate it with the correct brand.
Asking seller support to simply change the brand will not work, they are always very reluctant to do this.
If you don't hold Brand Registry for the brand then you may well be stuck. The only other solution would be to buy a new EAN for it and build the listing from scratch.
Seller_d8YGbIjNqwFxn
I get this issue all the time and I just don't bother to raise cases with seller support about this any more.
I think there are 2 reasons it happens. Firstly it is easy to get permissions to list under the Generic brand and often much more difficult to get permissions to list under the correct brand.
Secondly some sellers are now doing it as a form of abuse so they can get a listing all to themselves.m.
Seller_M0KDZMmrenoyq
I've tried my chance with live chat; it's the same story. They say they can't change the brand because it is listed as generic. They suggest listing this branded product as generic! Amazon is against its policies! Awesome!
Mods, will you respond? @Ezra_Amazon@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon
Seller_EkGoiphKgUnUI
This is some sort of scam to allow a seller to list a branded product without anyone being able to compete. The forum people wont comment as its a common issue that Amazon doesent give a monkeys about resolving.
Seller_gpjzJh5R6MSF3
Go to trustpilot and enter Amazon . The rating will explain everything :) :)
Angie_Amazon
Hello @Seller_M0KDZMmrenoyq,
Thank you for sharing the relevant details of your case. I have reviewed the case ID 8372 and confirmed the resolution provided by seller support is correct.
In your case, please create the report for the violation:
- Go to Report Abuse
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
- Make sure to include the following information in the Please describe your issue field, as applicable:
The store or business name of the seller that you are reporting
The ASIN or ISBN of the item’s detail page and the product title
The marketplaces for which the violation has occurred
A concise explanation of the violation based on the policy
Supporting documentation (for example, order IDs, related messaging or receipts)
5. Submit
For more details, you can visit the following help pages:
Regards,
Angie 🪷
Julia_Amzn
Hello Sellers, I would appreciate your participation in our Open Discussion: Amazon Generic Products.
Thank you!
Branded product listed as generic
We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.
@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon Could you please help? My case ID: 10677838372
Branded product listed as generic
We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.
@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon Could you please help? My case ID: 10677838372
Branded product listed as generic
We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.
@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon Could you please help? My case ID: 10677838372
23 replies
23 replies
Seller_ZKd3HVh0IIKIk
Why has nobody from Amazon responded to this?
I have exactly the same issue. It seems like other sellers are manipulating branded listings to make them generic so that other sellers cannot sell on them. Amazon customer service ignore the emails to them and simply claim that we are trying to manipulate another sellers 'generic' product. Even when we provide evidence that it is clearly branded!
Can an Amazon representative PLEASE aid with case ID 10682862942
Thankyou!
Seller_NR7AbZwDMu6mb
Do you have Brand Registry access for the branded product's brand? If you do, simply report the generic listing as a copyright complaint and explain this is a branded product incorrectly listed under the wrong brand. This should get the ASIN removed and you can then recreate it with the correct brand.
Asking seller support to simply change the brand will not work, they are always very reluctant to do this.
If you don't hold Brand Registry for the brand then you may well be stuck. The only other solution would be to buy a new EAN for it and build the listing from scratch.
Seller_d8YGbIjNqwFxn
I get this issue all the time and I just don't bother to raise cases with seller support about this any more.
I think there are 2 reasons it happens. Firstly it is easy to get permissions to list under the Generic brand and often much more difficult to get permissions to list under the correct brand.
Secondly some sellers are now doing it as a form of abuse so they can get a listing all to themselves.m.
Seller_M0KDZMmrenoyq
I've tried my chance with live chat; it's the same story. They say they can't change the brand because it is listed as generic. They suggest listing this branded product as generic! Amazon is against its policies! Awesome!
Mods, will you respond? @Ezra_Amazon@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon
Seller_EkGoiphKgUnUI
This is some sort of scam to allow a seller to list a branded product without anyone being able to compete. The forum people wont comment as its a common issue that Amazon doesent give a monkeys about resolving.
Seller_gpjzJh5R6MSF3
Go to trustpilot and enter Amazon . The rating will explain everything :) :)
Angie_Amazon
Hello @Seller_M0KDZMmrenoyq,
Thank you for sharing the relevant details of your case. I have reviewed the case ID 8372 and confirmed the resolution provided by seller support is correct.
In your case, please create the report for the violation:
- Go to Report Abuse
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
- Make sure to include the following information in the Please describe your issue field, as applicable:
The store or business name of the seller that you are reporting
The ASIN or ISBN of the item’s detail page and the product title
The marketplaces for which the violation has occurred
A concise explanation of the violation based on the policy
Supporting documentation (for example, order IDs, related messaging or receipts)
5. Submit
For more details, you can visit the following help pages:
Regards,
Angie 🪷
Julia_Amzn
Hello Sellers, I would appreciate your participation in our Open Discussion: Amazon Generic Products.
Thank you!
Seller_ZKd3HVh0IIKIk
Why has nobody from Amazon responded to this?
I have exactly the same issue. It seems like other sellers are manipulating branded listings to make them generic so that other sellers cannot sell on them. Amazon customer service ignore the emails to them and simply claim that we are trying to manipulate another sellers 'generic' product. Even when we provide evidence that it is clearly branded!
Can an Amazon representative PLEASE aid with case ID 10682862942
Thankyou!
Seller_ZKd3HVh0IIKIk
Why has nobody from Amazon responded to this?
I have exactly the same issue. It seems like other sellers are manipulating branded listings to make them generic so that other sellers cannot sell on them. Amazon customer service ignore the emails to them and simply claim that we are trying to manipulate another sellers 'generic' product. Even when we provide evidence that it is clearly branded!
Can an Amazon representative PLEASE aid with case ID 10682862942
Thankyou!
Seller_NR7AbZwDMu6mb
Do you have Brand Registry access for the branded product's brand? If you do, simply report the generic listing as a copyright complaint and explain this is a branded product incorrectly listed under the wrong brand. This should get the ASIN removed and you can then recreate it with the correct brand.
Asking seller support to simply change the brand will not work, they are always very reluctant to do this.
If you don't hold Brand Registry for the brand then you may well be stuck. The only other solution would be to buy a new EAN for it and build the listing from scratch.
Seller_NR7AbZwDMu6mb
Do you have Brand Registry access for the branded product's brand? If you do, simply report the generic listing as a copyright complaint and explain this is a branded product incorrectly listed under the wrong brand. This should get the ASIN removed and you can then recreate it with the correct brand.
Asking seller support to simply change the brand will not work, they are always very reluctant to do this.
If you don't hold Brand Registry for the brand then you may well be stuck. The only other solution would be to buy a new EAN for it and build the listing from scratch.
Seller_d8YGbIjNqwFxn
I get this issue all the time and I just don't bother to raise cases with seller support about this any more.
I think there are 2 reasons it happens. Firstly it is easy to get permissions to list under the Generic brand and often much more difficult to get permissions to list under the correct brand.
Secondly some sellers are now doing it as a form of abuse so they can get a listing all to themselves.m.
Seller_d8YGbIjNqwFxn
I get this issue all the time and I just don't bother to raise cases with seller support about this any more.
I think there are 2 reasons it happens. Firstly it is easy to get permissions to list under the Generic brand and often much more difficult to get permissions to list under the correct brand.
Secondly some sellers are now doing it as a form of abuse so they can get a listing all to themselves.m.
Seller_M0KDZMmrenoyq
I've tried my chance with live chat; it's the same story. They say they can't change the brand because it is listed as generic. They suggest listing this branded product as generic! Amazon is against its policies! Awesome!
Mods, will you respond? @Ezra_Amazon@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon
Seller_M0KDZMmrenoyq
I've tried my chance with live chat; it's the same story. They say they can't change the brand because it is listed as generic. They suggest listing this branded product as generic! Amazon is against its policies! Awesome!
Mods, will you respond? @Ezra_Amazon@Simon_Amazon @Sarah_Amzn @Julia_Amzn @Maja_Amazon
Seller_EkGoiphKgUnUI
This is some sort of scam to allow a seller to list a branded product without anyone being able to compete. The forum people wont comment as its a common issue that Amazon doesent give a monkeys about resolving.
Seller_EkGoiphKgUnUI
This is some sort of scam to allow a seller to list a branded product without anyone being able to compete. The forum people wont comment as its a common issue that Amazon doesent give a monkeys about resolving.
Seller_gpjzJh5R6MSF3
Go to trustpilot and enter Amazon . The rating will explain everything :) :)
Seller_gpjzJh5R6MSF3
Go to trustpilot and enter Amazon . The rating will explain everything :) :)
Angie_Amazon
Hello @Seller_M0KDZMmrenoyq,
Thank you for sharing the relevant details of your case. I have reviewed the case ID 8372 and confirmed the resolution provided by seller support is correct.
In your case, please create the report for the violation:
- Go to Report Abuse
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
- Make sure to include the following information in the Please describe your issue field, as applicable:
The store or business name of the seller that you are reporting
The ASIN or ISBN of the item’s detail page and the product title
The marketplaces for which the violation has occurred
A concise explanation of the violation based on the policy
Supporting documentation (for example, order IDs, related messaging or receipts)
5. Submit
For more details, you can visit the following help pages:
Regards,
Angie 🪷
Angie_Amazon
Hello @Seller_M0KDZMmrenoyq,
Thank you for sharing the relevant details of your case. I have reviewed the case ID 8372 and confirmed the resolution provided by seller support is correct.
In your case, please create the report for the violation:
- Go to Report Abuse
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
- Make sure to include the following information in the Please describe your issue field, as applicable:
The store or business name of the seller that you are reporting
The ASIN or ISBN of the item’s detail page and the product title
The marketplaces for which the violation has occurred
A concise explanation of the violation based on the policy
Supporting documentation (for example, order IDs, related messaging or receipts)
5. Submit
For more details, you can visit the following help pages:
Regards,
Angie 🪷
Julia_Amzn
Hello Sellers, I would appreciate your participation in our Open Discussion: Amazon Generic Products.
Thank you!
Julia_Amzn
Hello Sellers, I would appreciate your participation in our Open Discussion: Amazon Generic Products.
Thank you!
