Seller Challenges.
Hello all Sellers,
We would love to know what challenges you have faced or are still facing as a seller. Additionally, is there anything you'd like to improve, but don't know how to?
-Winston
Seller Challenges.
Hello all Sellers,
We would love to know what challenges you have faced or are still facing as a seller. Additionally, is there anything you'd like to improve, but don't know how to?
-Winston
59 replies
Seller_76AUwmqvSyRIM
The biggest challenge is getting Amazon to listen when we tell them what our biggest challenges are.
Seller_ZVAz3d5lZuGid
@Winston_Amazon - just look at the posts on this forum and that is an accurate record of the MANY challenges sellers face.
Improvements: probably too many to mention, but to start with, a complete overhaul of the A-z system, to listen to sellers and not always side with the customer, when the evidence is blatantly clear that it is a fraudulent claim.
Change the 'refund at first scan' - sellers should be allowed to deal with their own returns and refunds in the most appropriate way, without having to go through the 'Safe-T claim process.
Seller_76AUwmqvSyRIM
Sellers can now opt-out. I haven't but others may choose to do so.
Seller_mS10UjVYuuGor
The catalogue is a nightmare. EANs are locked to old listings often with inaccurate information and/or out of date images as packaging has been updated. Why not allow sellers to update inactive ASIN's even if they didn't originally create them, if someone is active on it then fine it can't be changed by someone else. One reason there are so many inactive ASIN's is because people simply can't list genuine stock.
Seller_ZJhFeE3tNKzfh
The only challenges are those that Amazon seem to add.
I mean, you've just added this.
Can't seem to see any reference in image requirements to needing an enivironment and dimensions image. You don't explain what hardline and softline products are and no idea when this is needed by or if it will apply to existing listings.
Winston - amazon isn't the only selling platform - there are jobs that we need to do for our own website, for ebay etc. You will at some point start forcing sellers off amazon as the costs will and in some cases already do outweigh the benefits.
Seller_ZJhFeE3tNKzfh
Oh - and one day I'm sure you'll sort out the mess that is claiming for Lost Returns sent via the Prepaid Return Label system yes?
Seller_zwoYg1nbgxxeu
Amazon just needs to be reachable and CS need to have proper training.
Also would help if Amazon would be acknowledging when they messed up and apologising and LEARNING from the mistakes they make.
For example, beginning of the year - huge PITA with confirmation of establishment for VAT purposes. Hundreds of sellers got affected, it was a total mess with correct documents being constantly rejected with nonsense messages from CS, money withheld overnight indefinitely etc. Amazon never ever apologised or even acknowledged that things were not handled in the best way.
You mods just disappeared from the forum at that time.
I personally went on Talk TV to highlight this issue, and it feels like only efforts of other outspoken sellers who were writing to newspapers, media, MPs etc finally made you move a little quicker.
We, the sellers, shall not go on TV or write to newspapers and MPs to get issues (which were caused by Amazon, not even caused by us) resolved.
Seller_Y9fFZ8oEs17ES
Amazon to abide by their own policies would be a start.
Seller_mxez2L8QjE6WW
If the train-wreck that is Seller Support becomes fit for purpose, many of the minor problems/challenges would be solved. But as it stands - bot-driven, no human involved, driven by badly programmed algorithms - it is totally useless, & a waste of our time to even bother to raise a case. You can't get even a spelling error corrected - in no way can that be considered 'Seller Support'
Seller_5VsVlvdiDnITx
Amazon challenges we face as a seller;
- Amazon enabling customer fraud (the most commonly discussed topic on the forums every month for the last 12 months)
- Non existent seller support (repeat template responses, cases open for months, non-sensical replies)
- Amazon price fixing and forcing price limitations on private label products
- Insane storage fees
- Insane MCF fees
- Insane removal fees
- Rug-pulling deal prices last minute or even after deals have started
- The 'report abuse' feature isn't fit for purpose
- FBA returns, the related charges and Amazon's negligence (search for diaper returns)
- The FBA product measurement tool isn't fit for purpose
- The brand registry features are not fit for purpose
- The verification process is not fit for purpose (especially in the UK)
- Bot-scraped product bans (pesticides, incorrect hazmat labels, etc)
To name a few off the top of my head.
