Amazon renewed application was rejected
Due to the fact that some home users mistakenly purchased our business-grade IP phones, which led to returns, the products are very new with only signs of unboxing but hardly used. To minimize our loss, we applied for Amazon renewed to list these returns as renewed products. However, after submitting the application, it was rejected. I provided all the required documents and proof in the application, and when I opened a case to inquire about the reason, customer service said a manager would contact me, but no one has reached out yet. I can't find the reason for the rejection on the application page. What should I do next?
Amazon renewed application was rejected
Due to the fact that some home users mistakenly purchased our business-grade IP phones, which led to returns, the products are very new with only signs of unboxing but hardly used. To minimize our loss, we applied for Amazon renewed to list these returns as renewed products. However, after submitting the application, it was rejected. I provided all the required documents and proof in the application, and when I opened a case to inquire about the reason, customer service said a manager would contact me, but no one has reached out yet. I can't find the reason for the rejection on the application page. What should I do next?
4 replies
Cooper_Amazon
Good Evening @Seller_voQu9zeg2ijmM,
I just wanted to stop by and let you know I have reached out to one of my contacts on the Amazon Renewed team to see if they can assist with your question regarding your application status. They should get back to us within the next few business days. Until then, have a wonderful weekend and I look forward to checking in with you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_voQu9zeg2ijmM,
I heard back from my contact on the Amazon Renewed team and they are going to be reaching out to you very soon. Please be on the look out and let me know if you don't hear back from them by the end of the week. Thank you for reaching out to us on the forums and for choosing to sell on Amazon. Have a lovely rest of the week.
Sincerely, Cooper_Amazon
