Funds Disbursement Eligibility Policy.
Hello, on July 18, I tried to verify most of my supply invoices and ID information for my suspended account, I joined the video call, I was told that my invoices were verified, it was confirmed, but my account has not been activated for 6 months, so I sent an e-mail to disbursement-appeals@amazon.com for my balance and requested payment and I received such an e-mail. My funds have arrived. Have they been released? No movement is visible on my payment screen. My balance is shown at -, but I received an e-mail like this, can you help me?
Hello Seller,
We have thoroughly reviewed your account and the information you provided, and confirmed that the actions taken were correct and in accordance with the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.
For more information about the policies used to make this decision, see the following links:
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.de/help/hub/reference/external/G201190440
--"Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.de/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Sincerely,
Seller Performance Team
Amazon.com
@Josh_Amazon
Funds Disbursement Eligibility Policy.
Hello, on July 18, I tried to verify most of my supply invoices and ID information for my suspended account, I joined the video call, I was told that my invoices were verified, it was confirmed, but my account has not been activated for 6 months, so I sent an e-mail to disbursement-appeals@amazon.com for my balance and requested payment and I received such an e-mail. My funds have arrived. Have they been released? No movement is visible on my payment screen. My balance is shown at -, but I received an e-mail like this, can you help me?
Hello Seller,
We have thoroughly reviewed your account and the information you provided, and confirmed that the actions taken were correct and in accordance with the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.
For more information about the policies used to make this decision, see the following links:
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.de/help/hub/reference/external/G201190440
--"Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.de/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Sincerely,
Seller Performance Team
Amazon.com
@Josh_Amazon
5 replies
Seller_rI7BZIczK8iAC
So you got your money?
Seller_7keMnuNWpz0nN
No, my balance still shows in reserve.
But such a message came
Hello Seller,
We have thoroughly reviewed your account and the information you provided, and confirmed that the actions taken were correct and in accordance with the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.
Seller_7keMnuNWpz0nN
@Connor_Amazon @Josh_Amazon@Cade_Amazon@Emet_Amazon@Danny_Amazon@Jaijai_AMZ_136@Troy_Amazon@Atlas_Amazon@CR_Amazon@Quincy_Amazon
Levi_Dylan_Amazon
Hello @Seller_7keMnuNWpz0nN,
Thank you for reaching out here on the seller forums.
I see that you have appealed to receive your funds back to you after your account was deactivated and you would like an update on the status of the appeal. I am here to look into this with you.
So that I can learn all of the details, can you please provide me with a case log ID from your account? I will need this to work with our review teams to understand where you are at in this process.
I am looking forward to your response and proving you with support. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
