FBM Order, USPS delayed delivery by a week, buyer filed regular return not A to Z
FBM Order of a live plant. I bought shipping from Amazon. Tracking showed USPS had possession 1 day after the purchase date. Took USPS 2 weeks to deliver, way beyond estimated delivery date. Of course the plant has died. I emailed buyer to file A to Z. Buyer filed regular return.
If he ships it back to me, he will be refunded at first scan. What do I do to get the money back. It's $60.
FBM Order, USPS delayed delivery by a week, buyer filed regular return not A to Z
FBM Order of a live plant. I bought shipping from Amazon. Tracking showed USPS had possession 1 day after the purchase date. Took USPS 2 weeks to deliver, way beyond estimated delivery date. Of course the plant has died. I emailed buyer to file A to Z. Buyer filed regular return.
If he ships it back to me, he will be refunded at first scan. What do I do to get the money back. It's $60.
12 replies
Seller_AXC06kcsKI1qG
do you expect Amazon to foot the bill?
Plant died, if you don’t want to be charged for a return label then you can just refund them and tell them to throw it out.
Even an a to Z claim will be seller funded.
You need to account for a percentage of loss in your business plan.
Seller_1sZE5n9hympJR
Claim covers: "reports problems with the delivery"
The customer is going to report a problem with the the PRODUCT in their claim. They received a defective product. It's going to be a crap-shoot if Amazon will honor the claim seeing how it's going to all be about the product.
If the customer files the claim for being received late, Amazon will likely make them return the item anyway, so we 100% agree with SUNDANCE_ to refund without return.
Seller_aR3hgsKpsi9Co
Refund BEFORE scan with 90% Restocking Fee. Then let the buyer deal with Amazon to get their preferred shipper to own up. Hasn't failed yet.
Seller_WKQcxV8GJk5T7
I was fighting Amazon Support over same thing a few months ago and the packages are getting scanned at the USPS that you drop off at but not at the delivery USPS Site for Customer.
I fought tooth and nail but as soon as I started using Amazon postage it is easy, headache free ,and not as many returns. I haven't had one yet.
I to was very leery about this but I have not had a problem since with my packages & it also protects you from scam buyers or wrongful returns.
Try it , I say you will find it a lot easier than putting up with pounding Support with endless excuses and unneeded paper work or thousands of emails.
The USPS is Not Scanning packages if it Holidays, Vacations, Sick Days, You name it and I received this information straight from the Post Master.
Good luck.
