Urgent: Verification and Listing Inactivity – Inventory in Warehouse but Product Not Buyable
Hello, fellow sellers,
I am facing a significant issue with my Amazon Seller account and would appreciate any advice or insights from the community.
Problem Overview:
My account is currently under limited access due to an unresolved identity verification issue.
I’ve successfully completed the verification process, but my account still shows limited access.
Although my listings are active in the backend of Seller Central, they are not buyable on the front-end.
My inventory is already in Amazon’s warehouse, including Prime-eligible products, but I’m unable to sell them.
Detailed Situation:
I have followed all instructions from Amazon to complete the identity verification process, submitted the required documents (government-issued ID and proof of address), and my verification was marked as completed by Amazon.
However, despite this, my account remains under limited access, and my listings are not visible for purchase by customers.
The product listings are marked as active in the backend, but they appear as unavailable to customers.
Potential Causes:
I suspect this could be related to internal system errors, possibly tied to specific errors such as:
“Technical Error: Listing Not Buyable”
“Inventory Discrepancy (FC Processing)”
“Account on Hold – Limited Access”
Impact: This is severely affecting my business, and I am losing sales every day. I have Prime-eligible inventory sitting in Amazon's warehouse, but the listings are not active for purchase by customers. The issue persists despite following all troubleshooting steps suggested by Amazon’s support team.
My Amazon Case IDs:
Case ID: 16911898731
Case ID: 16923498271
Case ID: 16933675851
Case ID: 16940625791
Case ID: 17061202381
Case ID: 17063397771
Request for Assistance:
Has anyone else encountered a similar issue with their listings not being buyable despite being marked as active in the backend?
Are there any specific Amazon system errors or internal issues that could cause listings to be unavailable despite inventory being present in the warehouse?
What steps did you take to resolve this, or what advice do you have?
I’ve opened several support cases, but the issue is still unresolved, and it’s having a serious impact on my ability to sell on Amazon. I would greatly appreciate any help, suggestions, or shared experiences on how to get this resolved.
Thank you for your time and assistance!
Best regards,
Mahfujur Rahman
Urgent: Verification and Listing Inactivity – Inventory in Warehouse but Product Not Buyable
Hello, fellow sellers,
I am facing a significant issue with my Amazon Seller account and would appreciate any advice or insights from the community.
Problem Overview:
My account is currently under limited access due to an unresolved identity verification issue.
I’ve successfully completed the verification process, but my account still shows limited access.
Although my listings are active in the backend of Seller Central, they are not buyable on the front-end.
My inventory is already in Amazon’s warehouse, including Prime-eligible products, but I’m unable to sell them.
Detailed Situation:
I have followed all instructions from Amazon to complete the identity verification process, submitted the required documents (government-issued ID and proof of address), and my verification was marked as completed by Amazon.
However, despite this, my account remains under limited access, and my listings are not visible for purchase by customers.
The product listings are marked as active in the backend, but they appear as unavailable to customers.
Potential Causes:
I suspect this could be related to internal system errors, possibly tied to specific errors such as:
“Technical Error: Listing Not Buyable”
“Inventory Discrepancy (FC Processing)”
“Account on Hold – Limited Access”
Impact: This is severely affecting my business, and I am losing sales every day. I have Prime-eligible inventory sitting in Amazon's warehouse, but the listings are not active for purchase by customers. The issue persists despite following all troubleshooting steps suggested by Amazon’s support team.
My Amazon Case IDs:
Case ID: 16911898731
Case ID: 16923498271
Case ID: 16933675851
Case ID: 16940625791
Case ID: 17061202381
Case ID: 17063397771
Request for Assistance:
Has anyone else encountered a similar issue with their listings not being buyable despite being marked as active in the backend?
Are there any specific Amazon system errors or internal issues that could cause listings to be unavailable despite inventory being present in the warehouse?
What steps did you take to resolve this, or what advice do you have?
I’ve opened several support cases, but the issue is still unresolved, and it’s having a serious impact on my ability to sell on Amazon. I would greatly appreciate any help, suggestions, or shared experiences on how to get this resolved.
Thank you for your time and assistance!
Best regards,
Mahfujur Rahman
46 replies
Seller_rI7BZIczK8iAC
Do you see it as "Available" in your "Manage Inventory"?
Connor_Amazon
Hi @Seller_wy5IXi5Fi1nVY
Connor from Amazon here, I've reviewed your account and see that your identity verification has failed and the documents you provided weren't accepted.
This can be due to mismatch of your name on your account and documents you provided to support.
Make sure that your information on your global dashboard matches exactly as it is on your passport and bank statement.
Click on the reactivate account link, from there double check all your personal details, re-upload your passport and bank statement and click on submit.
Let us know if you have any other questions while your documents undergo another review.
Thanks,
Connor
Seller_Cg5ilofgL13Dy
New Seller here. I'm having the same issue. This has gone on for over 30 days. On my end my account is verified, but have limited access in the site. And now the inventory can't be tracked. Responses from "Verification Team" seem to be AI generated. I have gotten the same wrong directions for a month. I have four sheets of cases, on this one issue.
